Resident Manager

2 weeks ago

London, United Kingdom Deverell Smith Recruitment Ltd Full time

Job title: Resident Manager - BTR

Location: Lewisham , London

Salary: £30-31K

Working hours: Monday - Friday 9am - 6pm with the occasional Saturday working (currently 1 in 3 Saturdays). A day off in lieu will be given on a Monday when required to work Saturday.

I'm working with build-to-rent company that are looking for a Resident Manager to join the team.

The Resident Manager plays a vital role ensuring an outstanding and effortless living experience for residents. Collaborating with the team, the Resident Manager optimizes neighborhood occupancy and maintains properties to a high standard for viewing.

Have build to rent or Estate agency experince? Keep Reading

Key Responsibilities & Accountabilities:

  • Act as the primary customer-facing representative for all current and prospective residents.
  • Ensure an exemplary experience from initial inquiry through move-in and during residency.
  • Innovate to elevate standards, exploring opportunities for improvement.
  • Drive customer satisfaction across all platforms (Zendesk/Google/Homeviews).
  • Achieve set targets for occupancy, revenue, and Net Promoter Scores.
  • Manage resident contracting, ensuring compliance with standards, legislation
  • Oversee applicant checks, screening, and commercial risk management.
  • Conduct inspections to maintain property standards and report maintenance issues.
  • Manage the move-out process, including deposit release.
  • Participate in events and enhance resident experiences.

Qualifications & Experience:

  • Prior letting/property management experience
  • Strong customer service background
  • Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe

Key Skills & Competencies:

  • Excellent written and verbal communication skills
  • Confident engagement with various stakeholders
  • Proactive, problem-solving attitude
  • Adaptable, resilient, and able to manage pressure
  • Strong attention to detail and effective task prioritization

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