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Residences Night Manager

2 months ago

London, United Kingdom The Peninsula London Full time

Job description:

The Peninsula London is seeking to hire Residences Night Manager to join our Residences Team. We are looking for someone who providing friendly, efficient, prompt and professional service to Residences Tenants while adhering to the objectives, performance and quality standards established by The Peninsula London Residences. This role will be acting as Manager on Duty, providing leadership, supervision and training to the Night Team.

  • An exceptional opportunity to join our high-profile flagship hotel in London

  • Market-leading remuneration, service charge, and attractive benefits 

  • Join our award-winning group, working alongside a highly experienced team

Key accountabilities

  • Assist Residents with services related to their apartments, in accordance with the lease, other contractual arrangements, Tenant’s Handbook and Residences Policies and Procedures.
  • Handle telephone, email and requests made in person and providing detailed information regarding any Concierge services.
  • Maintain accurate and timely records of Resident’s requests and other tasks, ensuring that relevant information is communicated to colleagues and/or management, as required.
  • Anticipate Residents needs and exceed their expectations.
  • Duty Manager in charge of the activities of the Night Team

General requirements

  • Minimum 3 Years Experience in Hospitality or Residential Environment.
  • Excellent command of English language with confident communication skills. A second language would be an advantage.
  • Computer literate. Problem solving and multi tasking skills.
  • UK Driving License.
  • This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

At the Peninsula London, we look after:

Your financial wellbeing:

  • Excellent salary package 
  • Generous service charge distributed equitably to all colleagues
  • Life Insurance
  • Enhanced company contribution on pension plan

Your medical care:

  • Medical cash plans including optical and dental coverage
  • Enhanced maternity and paternity leave plan

Your daily health routine:

  • State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room
  • Colleague restaurant with healthy and balanced 24/7 food offerings
  • On-site occupational health and safety nurse and wellbeing education sessions

Other perks:

  • High street and online shopping discounts
  • Rewards and recognition initiatives
  • Dry cleaning for uniforms and work attire 

We are delighted to receive your CV and will liaise with suitable candidates directly.