Night Residences Concierge
7 months ago
Company Description
The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses.
This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
**Job Description**:
An exceptional opportunity presents itself for a **Night Residences Concierge** to be part of an iconic London Opening.
Reporting into Residences Concierge manager you will be responsible for leading and supervising the overnight running of the residential concierge desk at The OWO Residences by Raffles.
Working with the Resident Relations Manager overseeing all aspects of concierge, and resident arrivals/departures and the residents’ journey. The role involves the ability to pre-empt and deliver a luxurious and high-quality level of service to residences whilst managing delivery and service targets.
You will work in close contact with Security, F&B, Housekeeping, Engineering and Spa departments to ensure a smooth and consistent service, surpassing the residents’ expectations.
**Specifically as the Night Residences Concierge**:
- Managing the resident experience during arrival/departure and when in the lobby areas during night hours.
- Training, and managing all members of the resident concierge team.
- Communication with staff, residents and guests in a friendly and professional manner.
- Building and developing good relationships including problem solving and complaint handling.
- Managing time sensitive targets.
- Working closely with other departments across the Hotel.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
**What are we looking for?**
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Recent experience within in luxury residential environments or 5-star hotels or a similar role.
- Market knowledge of competitors and event industry trends.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests to provide exceptional service.
- Able to work within a team.
- Ability to multitask and remain calm under pressure.
- To be detail oriented.
Additional Information
**Why join our Raffles team?**
Not only will you be joining one of the worlds best hotels you will also receive great benefits including:
- You will be offered a competitive salary.
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
- Staff meals whist on duty.
- Employee assistance program, including virtual GP and financial advice.
- We offer Life Assurance to all our colleagues.
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Free dry cleaning for uniform.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
-
Residence Night Concierge
7 months ago
London, United Kingdom Six Senses Full timeAs a Residences Night Concierge, I will fully comprehend the vision of Six Senses Residences to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability,...
-
Residential Concierge
1 week ago
London, United Kingdom Office Concierge Full time**We have a new opportunity to join our incredible team at Battersea Power Station.** **The iconic Grade II* listed building and surrounding area has been brought back to life as one of the most exciting and innovative mixed-use neighbourhoods in the world, a place for locals, tourists, and residents to enjoy a unique blend of restaurants, shops, parks and...
-
Night Residences Concierge Assistant
1 month ago
London, United Kingdom AccorHotel Full timeAn exceptional opportunity presents itself for a Night Residences Concierge Assistant to be part of an iconic London Opening. Reporting into Residences Concierge manager you will be responsible for the overnight running of the residential concierge desk at The OWO Residences by Raffles.Working with the Resident Relations Manager overseeing all aspects of...
-
Night Residences Concierge Assistant
1 month ago
London, United Kingdom AccorHotel Full timeAn exceptional opportunity presents itself for a Night Residences Concierge Assistant to be part of an iconic London Opening. Reporting into Residences Concierge manager you will be responsible for the overnight running of the residential concierge desk at The OWO Residences by Raffles. Working with the Resident Relations Manager overseeing all aspects...
-
Night Concierge for Exclusive Residences
4 weeks ago
London, Greater London, United Kingdom CV-Library Full timeJob DescriptionWe are seeking a reliable and efficient Night Concierge to join our team at a luxury residential development in Central London. As the primary point of contact for residents, you will be responsible for resolving issues efficiently and with discretion, while maintaining the highest standards of security, maintenance, and guest services.Your...
-
Residences Night Concierge Assistant
1 month ago
London, United Kingdom AccorHotel Full timeAn exceptional opportunity presents itself for a Residences Night Concierge Assistant to join the Residences Department at Raffles London at the OWO.Reporting into Residences Relations Manager you will be responsible for the overnight running of the residential concierge services at The OWO Residences by Raffles.Working with the Residences Concierge and...
-
Residences Night Concierge Assistant
4 weeks ago
London, United Kingdom AccorHotel Full timeAn exceptional opportunity presents itself for a Residences Night Concierge Assistant to join the Residences Department at Raffles London at the OWO. Reporting into Residences Relations Manager you will be responsible for the overnight running of the residential concierge services at The OWO Residences by Raffles. Working with the Residences Concierge and...
-
Assistant Head Concierge
7 months ago
London, United Kingdom Concierge Full timeCOMO Hotels and Resorts are an award-winning, family-owned group of 15 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place. COMO Metropolitan London is an inner city property stripping...
-
Night Concierge
8 months ago
London, United Kingdom Dove & Hawk Full time**Night Concierge - Edgware Road - £27,000 per annum** My client, a well-established residential and commercial property development firm, are currently seeking a motivated Night Concierge to join their luxury development in Edgware Road. You will be working closely with the Head Concierge providing a 5* customer service in a building of 52 apartments to...
-
Night Concierge
9 months ago
London, United Kingdom Claibon Full timeTop notch experienced Night Concierge required for this prestigious new build residential development in Westminster. You will need superior customer service skills as you will be the main point of contact for all queries. In this role, your day-to-day duties will involve operation of the concierge desk with emphasis on the monitoring of on-site security at...
-
Concierge
7 months ago
London, United Kingdom Concierge Full timeCOMO Hotels and Resorts are an award-winning, family-owned group of 18 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place. COMO Metropolitan London is an inner city property stripping...
-
Night Concierge
7 months ago
London, United Kingdom Abbatt Property Services Full timeTemporary - City of London, London - £10.50 - £11.77 per annum We have some fabulous night Concierge opportunities for residential developments located across London. As a Temporary Concierge you will be responsible for the delivery of the highest levels of customer service to all residents, guests and external contractors at the Development and will be...
-
Night Concierge
2 weeks ago
London, United Kingdom Search Consultancy Full timeNight Concierge - Central London - £27,500 - £28k + excellent benefits The Opportunity A prestigious residential building is looking for a Night Concierge to join their team in Central London This is a genuinely unique role working at one of the most exclusive locations in London with a very generous benefits package. The Night Concierge will be working in...
-
Night Concierge
7 months ago
West London, United Kingdom Abbatt Property Services Full timeTemporary - West London, London - £10.50 - £11.77 per hour We have some fabulous night Concierge opportunities for residential developments located in West and North West London. As a Temporary Concierge you will be responsible for the delivery of the highest levels of customer service to all residents, guests and external contractors at the Development...
-
Night Concierge
7 months ago
London, United Kingdom Haymarket Hotel - Concierge Full timeWe have an exciting opportunity for a Night Concierge to join our highly successful team here at our Haymarket Hotel. Your main priority will be to help run the concierge desk in the absence of the wider team throughout the evening. This will include answering any incoming calls, helping guests with their luggage, reacting and adhering to guest requests and...
-
Night Concierge
2 weeks ago
London, United Kingdom Abbatt Property Services Full time**Night Concierge - Blackfriars** **Salary**:£24,000 **Location**:E14 **Hours**:4on 4off 1900-0700 **Description**: A Night Concierge is required to work within a prestigious riverside development in the Blackfriars area. This position is primarily customer focused, and the Concierge must meet and greet all visitors to reception with a helpful...
-
Night Concierge
2 weeks ago
London, United Kingdom Abbatt Property Services Full time**Night Concierge (SE1)** **£24,000 per annum** **4 on 4 off 7pm-7am** We are looking to discover a fabulous well-presented and customer service driven night concierge to be based in a large residential development in the SE1 area of London Our client is a well-known market leader in the property sector and offer lots of scope for personal...
-
Night Concierge
7 months ago
London, United Kingdom Abbatt Property Services Full timePermanent - London - £24000 - £28000 per annum **NIGHT CONCIERGE** We’re currently representing a well-established and respected Residential Property Management Company who’s seeking various Night Concierge’s to join the team. There are multiple openings across London covering areas such as St Johns Wood, Mayfair, Blackfriars, Kennington, Chelsea...
-
Concierge- Night
1 week ago
London, United Kingdom Abbatt Property Services Full time**CONCIERGE- NIGHT** *** **EARN EXTRA CASH OVER THE FESTIVE PERIOD!** **We have shifts for Concierge staff to work at some fabulous residential developments in the London area!** **These positions are on a casual basis meaning you can pick and choose when you want to work, and as this year is especially busy (!) we will have many shifts...
-
Night Concierge
9 months ago
London, United Kingdom Claibon Full timeSuper polished Night Concierge required at this luxurious residential development in Acton. As the Night Concierge you will be responsible for the delivery of the highest levels of customer service to all residents and guests at the development and you will be the main point of contact for all queries. Additionally, your day-to-day duties will also involve...