Night Residences Concierge

5 months ago

London, United Kingdom RAFFLES Full time

Company Description

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

**Job Description**:
An exceptional opportunity presents itself for a **Night Residences Concierge** to be part of an iconic London Opening.

Reporting into Residences Concierge manager you will be responsible for leading and supervising the overnight running of the residential concierge desk at The OWO Residences by Raffles.

Working with the Resident Relations Manager overseeing all aspects of concierge, and resident arrivals/departures and the residents’ journey. The role involves the ability to pre-empt and deliver a luxurious and high-quality level of service to residences whilst managing delivery and service targets.

You will work in close contact with Security, F&B, Housekeeping, Engineering and Spa departments to ensure a smooth and consistent service, surpassing the residents’ expectations.

**Specifically as the Night Residences Concierge**:

- Managing the resident experience during arrival/departure and when in the lobby areas during night hours.
- Training, and managing all members of the resident concierge team.
- Communication with staff, residents and guests in a friendly and professional manner.
- Building and developing good relationships including problem solving and complaint handling.
- Managing time sensitive targets.
- Working closely with other departments across the Hotel.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

**What are we looking for?**
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Recent experience within in luxury residential environments or 5-star hotels or a similar role.
- Market knowledge of competitors and event industry trends.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests to provide exceptional service.
- Able to work within a team.
- Ability to multitask and remain calm under pressure.
- To be detail oriented.

Additional Information
**Why join our Raffles team?**

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

- You will be offered a competitive salary.
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
- Staff meals whist on duty.
- Employee assistance program, including virtual GP and financial advice.
- We offer Life Assurance to all our colleagues.
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Free dry cleaning for uniform.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.

  • Residence Night Concierge

    5 months ago

    London, United Kingdom Six Senses Full time

    As a Residences Night Concierge, I will fully comprehend the vision of Six Senses Residences to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability,...

  • Residences Night Concierge Assistant

    1 week ago

    London, Greater London, United Kingdom AccorHotel Full time

    An exceptional opportunity presents itself for a Residences Night Concierge Assistant to join the Residences Department at Raffles London at the OWO.Reporting into Residences Relations Manager, you will be responsible for the overnight running of the residential concierge services at The OWO Residences by Raffles.Working with the Residences Concierge and...

  • Night Residences Concierge Assistant

    1 week ago

    London, United Kingdom AccorHotel Full time

    An exceptional opportunity presents itself for a Night Residences Concierge Assistant to be part of an iconic London Opening. Reporting into Residences Concierge manager you will be responsible for the overnight running of the residential concierge desk at The OWO Residences by Raffles.Working with the Resident Relations Manager overseeing all aspects of...

  • Residences Night Concierge Assistant

    2 weeks ago

    London, Greater London, United Kingdom AccorHotel Full time

    Residences Night Concierge AssistantAn exceptional opportunity presents itself for a Residences Night Concierge Assistant to join the Residences Department at Raffles London at the OWO.Reporting into Residences Relations Manager, you will be responsible for the overnight running of the residential concierge services at The OWO Residences by Raffles.Working...

  • Residences Night Concierge Assistant

    2 weeks ago

    London, Greater London, United Kingdom AccorHotel Full time

    Residences Night Concierge AssistantAn exceptional opportunity presents itself for a Residences Night Concierge Assistant to join the Residences Department at Raffles London at the OWO.Reporting into Residences Relations Manager, you will be responsible for the overnight running of the residential concierge services at The OWO Residences by Raffles.Working...

  • Residences Night Concierge Assistant

    2 weeks ago

    London, Greater London, United Kingdom AccorHotel Full time

    Residences Night Concierge AssistantAn exceptional opportunity presents itself for a Residences Night Concierge Assistant to join the Residences Department at Raffles London at the OWO.Reporting into Residences Relations Manager, you will be responsible for the overnight running of the residential concierge services at The OWO Residences by Raffles.Working...

  • Residences Night Concierge Assistant

    2 weeks ago

    London, Greater London, United Kingdom AccorHotel Full time

    Residences Night Concierge AssistantAn exceptional opportunity presents itself for a Residences Night Concierge Assistant to join the Residences Department at Raffles London at the OWO.Reporting into Residences Relations Manager, you will be responsible for the overnight running of the residential concierge services at The OWO Residences by Raffles.Working...

  • Residences Night Concierge Assistant

    2 weeks ago

    London, Greater London, United Kingdom AccorHotel Full time

    Residences Night Concierge AssistantAn exceptional opportunity presents itself for a Residences Night Concierge Assistant to join the Residences Department at Raffles London at the OWO.Reporting into Residences Relations Manager, you will be responsible for the overnight running of the residential concierge services at The OWO Residences by Raffles.Working...

  • Residences Night Concierge Assistant

    2 weeks ago

    London, Greater London, United Kingdom AccorHotel Full time

    Residences Night Concierge AssistantAn exceptional opportunity presents itself for a Residences Night Concierge Assistant to join the Residences Department at Raffles London at the OWO.Reporting into Residences Relations Manager, you will be responsible for the overnight running of the residential concierge services at The OWO Residences by Raffles.Working...

  • Residences Night Concierge Assistant

    5 days ago

    London, Greater London, United Kingdom AccorHotel Full time

    Residences Night Concierge Assistant Role SummaryAn exceptional opportunity presents itself for a Residences Night Concierge Assistant to join the Residences Department at Raffles London at the OWO.Reporting into Residences Relations Manager, you will be responsible for the overnight running of the residential concierge services at The OWO Residences by...

  • Residences Night Concierge Assistant

    2 weeks ago

    London, United Kingdom AccorHotel Full time

    An exceptional opportunity presents itself for a Residences Night Concierge Assistant to join the Residences Department at Raffles London at the OWO.Reporting into Residences Relations Manager you will be responsible for the overnight running of the residential concierge services at The OWO Residences by Raffles.Working with the Residences Concierge and...

  • Assistant Head Concierge

    5 months ago

    London, United Kingdom Concierge Full time

    COMO Hotels and Resorts are an award-winning, family-owned group of 15 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place. COMO Metropolitan London is an inner city property stripping...

  • Residences Night Concierge Assistant

    3 weeks ago

    London, Greater London, United Kingdom Raffles London at The OWO Full time

    Residences Night Concierge AssistantRaffles London at The OWO is seeking a highly skilled and experienced Residences Night Concierge Assistant to join our team. As a key member of our Residences Department, you will be responsible for providing exceptional service to our residents, ensuring their stay is nothing short of extraordinary.Key...

  • Residences Night Concierge Assistant

    3 weeks ago

    London, Greater London, United Kingdom Raffles London at The OWO Full time

    Residences Night Concierge AssistantRaffles London at The OWO is seeking a highly skilled and experienced Residences Night Concierge Assistant to join our team. As a key member of our Residences Department, you will be responsible for providing exceptional service to our residents, ensuring their stay is nothing short of extraordinary.Key...

  • Residences Night Concierge Assistant

    4 weeks ago

    London, Greater London, United Kingdom Raffles London at The OWO Full time

    Residences Night Concierge AssistantRaffles London at The OWO is seeking a highly skilled and experienced Residences Night Concierge Assistant to join our team. As a key member of our Residences Department, you will be responsible for providing exceptional service to our residents, ensuring their stay is nothing short of extraordinary.Key...

  • Residences Night Concierge Assistant

    4 weeks ago

    London, Greater London, United Kingdom Raffles London at The OWO Full time

    Residences Night Concierge AssistantRaffles London at The OWO is seeking a highly skilled and experienced Residences Night Concierge Assistant to join our team. As a key member of our Residences Department, you will be responsible for providing exceptional service to our residents, ensuring their stay is nothing short of extraordinary.Key...

  • Residences Night Concierge Assistant

    2 weeks ago

    London, United Kingdom AccorHotel Full time

    An exceptional opportunity presents itselffor a Residences Night ConciergeAssistant to join the ResidencesDepartment at Raffles London at theOWO.Reporting into ResidencesRelations Manager you will be responsible for theovernight running of the residential concierge services at The OWOResidences by Raffles.Working with theResidences Concierge and Residents...

  • Residences Night Concierge Assistant

    1 week ago

    South West London, United Kingdom Raffles London Full time

    Residences Night Concierge AssistantRaffles London at The OWO is seeking a highly skilled Residences Night Concierge Assistant to join our Residences Department. As a key member of our team, you will be responsible for providing exceptional service to our residents, ensuring their stay is nothing short of extraordinary.Key Responsibilities:Provide...

  • Night Concierge

    1 month ago

    London, Greater London, United Kingdom Rendall & Rittner Full time

    Exciting Opportunity at Rendall & RittnerWe are seeking a skilled and passionate Concierge to join our team at Rendall & Rittner, a leading Residential Leasehold Property Management company. As a Night Concierge, you will be responsible for creating a positive and safe environment for residents, guests, and the team.Key Responsibilities:Deliver exceptional...

  • Night Concierge

    1 month ago

    London, Greater London, United Kingdom Rendall & Rittner Full time

    Exciting Opportunity at Rendall & RittnerWe are seeking a skilled and passionate Concierge to join our team at Rendall & Rittner, a leading Residential Leasehold Property Management company. As a Night Concierge, you will be responsible for creating a positive and safe environment for residents, guests, and the team.Key Responsibilities:Deliver exceptional...