Customer Support Specialist

2 months ago


Cramlington, United Kingdom SGS Full time
Job Description

Job Title: Customer Support Specialist

Job LocationCramlington

Key Accountabilities

  • Providing technical support for customers and internal stakeholders with their registration and reporting systems, results queries, suite creation and amendments, appropriate limits for testing.
  • Reporting subcontract results where required.
  • Delivering onsite and online training to customers on data systems and providing ongoing support where problem arise.
  • Answering and dealing with telephone queries from customers and other outside agents.
  • Assisting the retail team with queries regarding their results / suites.
  • Liaising with the commercial team regarding requirements of new and existing customers.

Qualifications

Essential

  • Laboratory experience with food testing
  • Good IT skills.

Desirable

  • Food testing in a labortaory environment
  • Experience of the food manufacturing industry
  • Experience of dealing with customers.
  • Comfortable talking to customers on the telephone / webchats / face to face.




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