Lead Customer Support Specialist

3 weeks ago


Cramlington, Northumberland, United Kingdom Barclays Bank UK PLC Full time
Role Overview

As a Senior Customer Service Advisor at Barclays, you will play a pivotal role in delivering outstanding service to our clients. Your position will involve engaging with customers across various channels, ensuring that each interaction is handled with care and professionalism. We seek individuals who possess empathy, a strong sense of responsibility, and a commitment to personal growth. Comprehensive training will be provided to help you thrive in your role.

Key Responsibilities
  • Deliver exceptional customer service through multiple communication platforms, including chat, email, and phone.
  • Address complex customer inquiries and provide tailored solutions for each situation.
  • Collaborate with various teams within the bank to enhance customer care processes.
  • Identify opportunities for improvement and offer constructive feedback to enhance service delivery.
  • Develop and implement customer service protocols to mitigate risks and ensure operational efficiency.
  • Resolve specific customer issues related to banking products and services, including account inquiries and transactions.
  • Create and present reports on customer service performance to senior management.
  • Stay informed about industry trends to adopt best practices in customer service.
Expectations for Analysts
  • Fulfill work responsibilities as outlined in established processes, collaborating effectively with related teams.
  • Review the work of peers to ensure compliance with internal standards.
  • Provide expert advice and support in your area of expertise.
  • Take responsibility for managing risks and enhancing controls related to your work.
  • Maintain a comprehensive understanding of how your team contributes to broader organizational goals.
  • Continuously develop knowledge of the principles guiding your responsibilities.
  • Make informed decisions based on experience and best practices.
  • Communicate sensitive information to customers regarding their inquiries and administrative needs.
  • Build strong relationships with stakeholders to understand and meet their needs.
All team members are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, which guide our ethical decision-making. Additionally, they should demonstrate the Barclays Mindset of Empowerment, Challenge, and Drive, which outlines our approach to collaboration and performance.

  • Cramlington, Northumberland, United Kingdom SGS UK Limited Full time

    About SGS UK LimitedSGS UK Limited is a leading provider of inspection, testing, certification, and advisory services. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our...


  • Cramlington, Northumberland, United Kingdom SGS UK Limited Full time

    About SGS UK LimitedSGS UK Limited is a leading provider of inspection, testing, certification, and advisory services. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our...


  • Cramlington, Northumberland, United Kingdom SGS Full time

    At SGS, we provide comprehensive inspection, testing, certification, and advisory services to our clients. Our global network of experts supports our customers by helping them meet complex regulations and standards.We offer a competitive pension scheme and life assurance.Our generous annual leave allowance increases with service, and we also provide bank...


  • Cramlington, Northumberland, United Kingdom Home Group Limited Full time

    About the RoleWe are seeking a highly skilled and compassionate Housing Support Specialist to join our team at Home Group Limited. As a key member of our support team, you will play a vital role in ensuring the safety and well-being of our customers.Key ResponsibilitiesManage the health and safety of the building, including patrolling to check fire doors and...


  • Cramlington, Northumberland, United Kingdom Pure Fishing Full time

    About UsPure Fishing is a leading global provider of fishing tackle, lures, rods, and reels with a portfolio of renowned brands.Our mission is to deliver exceptional customer experiences through innovative products, superior services, and a passionate team.We are dedicated to helping anglers and customers achieve their goals through leading brands and...


  • Cramlington, Northumberland, United Kingdom Pure Fishing Full time

    About UsPure Fishing is a leading global provider of fishing tackle, lures, rods, and reels with a portfolio of renowned brands.Our mission is to deliver exceptional customer experiences through innovative products, superior services, and a passionate team.We are dedicated to helping anglers and customers achieve their goals through leading brands and...


  • Cramlington, Northumberland, United Kingdom Adecco Full time

    Job Summary:Adecco is seeking a highly skilled and motivated Customer Service Representative to join our dynamic team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met promptly and professionally.Key Responsibilities:Liaise with clients to resolve queries and...


  • Cramlington, Northumberland, United Kingdom HC One Full time

    Join our team as a Culinary Support Specialist at HC-OneAt HC-One, our foundation is built on compassion and respect. We prioritize the well-being of our Residents, acknowledging that each individual has a distinct narrative worth honoring.In the role of Culinary Support Specialist, your primary responsibility will be to prepare and serve wholesome meals...


  • Cramlington, Northumberland, United Kingdom HC One Full time

    Join our team as a Culinary Support Specialist at HC-OneAt HC-One, our foundation is built on compassion and respect. We prioritize the well-being of our Residents, acknowledging that each individual has a distinct narrative worth honoring.In the role of Culinary Support Specialist, your primary responsibility will be to prepare and serve wholesome meals...


  • Cramlington, Northumberland, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

    Position Overview Northumbria Healthcare NHS Foundation Trust is pleased to announce an opening for a Patient Care Support Specialist. This is a full-time role designed to enhance patient care through effective coordination and support. The primary responsibility of this position is to identify and assist specific patient groups to enhance their...


  • Cramlington, Northumberland, United Kingdom Home Group Limited Full time

    About the RoleWe are seeking experienced and compassionate individuals to join our team as Supported Housing Concierges at Home Group Limited.Key ResponsibilitiesProvide high-quality support to vulnerable customers, focusing on their individual needs and goals.Work collaboratively with colleagues to ensure a seamless service delivery.Develop and maintain...


  • Cramlington, Northumberland, United Kingdom Home Group Limited Full time

    About the RoleWe are seeking experienced and compassionate individuals to join our team as Supported Housing Concierges at Home Group Limited.Key ResponsibilitiesProvide high-quality support to vulnerable customers, focusing on their individual needs and goals.Work collaboratively with colleagues to ensure a seamless service delivery.Develop and maintain...


  • Cramlington, Northumberland, United Kingdom Home Group Limited Full time

    About the RoleWe are seeking a dedicated and compassionate Housing Concierge to join our team at Home Group Limited.Key Responsibilities:Provide high-quality support to vulnerable customers, focusing on their individual needs and goals.Work collaboratively with colleagues to ensure a safe and welcoming living environment.Develop and maintain strong...


  • Cramlington, Northumberland, United Kingdom Home Group Limited Full time

    About the RoleWe are seeking a dedicated and compassionate Housing Concierge to join our team at Home Group Limited.Key Responsibilities:Provide high-quality support to vulnerable customers, focusing on their individual needs and goals.Work collaboratively with colleagues to ensure a safe and welcoming living environment.Develop and maintain strong...


  • Cramlington, Northumberland, United Kingdom greenbean Full time

    **About Greenbean**Greenbean is a leading provider of innovative solutions to the Offshore and Construction Industries in the UK and Ireland. Our company has experienced significant growth and success in the sector, and we are now seeking a highly skilled Sales Support professional to join our business development team in Cramlington.**Key...

  • Bid Coordinator

    2 days ago


    Cramlington, Northumberland, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:We are seeking a highly skilled Bid Manager to join our team at Hays Specialist Recruitment Limited. As a Bid Manager, you will be responsible for coordinating and managing bid response documents for various projects.Key Responsibilities:Coordinate and manage bid response documents for RFI, ITT, RFP, PQQs, and tender responses.Work closely with...

  • Bid Coordinator

    2 days ago


    Cramlington, Northumberland, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:We are seeking a highly skilled Bid Manager to join our team at Hays Specialist Recruitment Limited. As a Bid Manager, you will be responsible for coordinating and managing bid response documents for various projects.Key Responsibilities:Coordinate and manage bid response documents for RFI, ITT, RFP, PQQs, and tender responses.Work closely with...


  • Cramlington, Northumberland, United Kingdom NRG. Full time £27,000

    Customer Support Supervisor Company: NRG Location: Cramlington, Northumberland We are seeking a dedicated Customer Support Supervisor to enhance our team in Cramlington. This role is pivotal in driving the success of our customer service operations. Key Responsibilities: Oversee the management of both new and existing client relationships. Ensure that all...


  • Cramlington, Northumberland, United Kingdom SGS Full time

    Job OverviewJob Title: Customer Support SpecialistJob Summary: We are seeking a highly skilled Customer Support Specialist to join our team at SGS. As a key member of our support team, you will be responsible for providing technical assistance to customers and internal stakeholders.Key Responsibilities:Provide technical support for customers and internal...


  • Cramlington, Northumberland, United Kingdom SGS Full time

    Job OverviewJob Title: Customer Support SpecialistJob Summary: We are seeking a highly skilled Customer Support Specialist to join our team at SGS. As a key member of our support team, you will be responsible for providing technical assistance to customers and internal stakeholders.Key Responsibilities:Provide technical support for customers and internal...