Customer Support Specialist
6 days ago
At SGS, we provide comprehensive inspection, testing, certification, and advisory services to our clients. Our global network of experts supports our customers by helping them meet complex regulations and standards.
- We offer a competitive pension scheme and life assurance.
- Our generous annual leave allowance increases with service, and we also provide bank holidays.
- You'll receive an additional day off for your birthday.
- Enjoy discounted gym membership and retailer discounts.
- Take advantage of our electric vehicle leasing scheme (subject to eligibility criteria).
- Benefit from enhanced maternity/paternity and adoption pay.
Our Length of Service Awards recognize your dedication and commitment to SGS.
We also offer Christmas vouchers and health & wellbeing initiatives.
Job Responsibilities:- Technical Support: Provide assistance to customers and internal stakeholders with registration and reporting systems, results queries, suite creation and amendments, and appropriate limits for testing.
- Training and Support: Deliver onsite and online training to customers on data systems and provide ongoing support where problems arise.
- Customer Service: Answer and deal with telephone queries from customers and other outside agents.
- Liaison and Collaboration: Liaise with the commercial team regarding requirements of new and existing customers.
Key Requirements:
- Experience in a laboratory environment, particularly with food testing.
- Knowledge of the food manufacturing industry.
- Excellent communication skills, comfortable talking to customers on the telephone, webchats, or face-to-face.
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