Customer Service Representative
6 days ago
Job Title: Customer Support Specialist
Job Summary: We are seeking a highly skilled Customer Support Specialist to join our team at SGS. As a key member of our support team, you will be responsible for providing technical assistance to customers and internal stakeholders.
Key Responsibilities:
- Provide technical support for customers and internal stakeholders with their registration and reporting systems, results queries, suite creation and amendments, and appropriate limits for testing.
- Report subcontract results where required.
- Deliver onsite and online training to customers on data systems and provide ongoing support where problems arise.
- Answer and deal with telephone queries from customers and other outside agents.
- Assist the retail team with queries regarding their results/suites.
- Liaise with the commercial team regarding requirements of new and existing customers.
Requirements:
- Laboratory experience with food testing.
- Good IT skills.
Desirable Qualifications:
- Food testing in a laboratory environment.
- Experience of the food manufacturing industry.
- Experience of dealing with customers.
- Comfortable talking to customers on the telephone/webchats/face to face.
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