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Customer Service Representative

2 months ago


Cramlington, Northumberland, United Kingdom Adecco Full time

Job Summary:

We are seeking a highly skilled and motivated Customer Service Representative to join our dynamic team at Adecco. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met promptly and professionally.

Key Responsibilities:

  • Liaise with Clients: Build strong relationships with our clients, understanding their needs and preferences to deliver tailored solutions.
  • Resolve Issues: Investigate and resolve client complaints and issues in a timely and professional manner, collaborating with internal teams as needed.
  • Process Returns: Efficiently process returned goods, updating our systems and ensuring proper actions are taken, such as writing off credits or raising replacement orders.
  • Update Databases: Maintain accurate and up-to-date records in our After Sales database, spare part catalogue, and online exploded views.
  • Team Collaboration: Work closely with our Customer Service & Marketing team to maintain and enhance our showroom, ensuring a seamless client experience.
  • Utilize Skills: Leverage your 1-2 years of similar customer service experience to provide exceptional support, utilizing your problem-solving abilities and attention to detail.

Requirements:

  • Excellent Communication: Possess excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Problem-Solving: Demonstrate strong problem-solving abilities, with a keen eye for detail and a proactive approach to resolving issues.
  • Technical Skills: Proficiency in Microsoft Excel, Word, and Outlook, with experience with SAP being a desirable asset.
  • Valid Driver's License: Possess a valid driver's license, with the ability to travel to client sites as required.

Why Choose Us:

  • Learning and Development: Enjoy access to ongoing learning and development opportunities, enabling you to grow and progress in your career.
  • Flexible Work Environment: Thrive in a dynamic and flexible work environment, with a team that values collaboration and open communication.
  • Career Opportunities: Take advantage of career opportunities within Adecco, with a focus on promoting from within and recognizing individual achievements.