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Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full timeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Enerpac Tool Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, managing the order process from start to finish, and ensuring seamless communication with internal and external...
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Customer Service Representative
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Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Enerpac Tool Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, managing the order process from start to finish, and ensuring that all customer inquiries are resolved in a timely and...
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Customer Service Representative
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Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full timeAbout Enerpac Tool GroupWe're a leading manufacturer of high-pressure hydraulic tools and equipment, dedicated to delivering innovative solutions to our customers. Our culture values diversity, inclusiveness, and employee empowerment, creating a workplace where everyone feels valued and equal.Business Contribution:This role is a temporary assignment to cover...
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Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full timeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Enerpac Tool Group. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage and coordinate the order process from start to finish, ensuring timely and...
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Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full timeAbout Enerpac Tool GroupWe're on a journey to build a culture that celebrates diversity and inclusiveness. Our goal is to create a workplace where everyone feels valued, accepted, and equal.Business Contribution:This role is a temporary position to cover maternity leave. As a Customer Service Representative, you will be responsible for managing the...
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Customer Service Representative
2 months ago
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Customer Service Representative
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Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full timeOverviewEnerpac Tool Group is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:• Manage and coordinate the...
Customer Service Representative
2 months ago
We're an independent, subculture-led fashion brand creating unconventionally authentic attire for a global community of kindred spirits who think and act outside the box of normalcy.
Our designs are informed and inspired by the outcast, the esoteric, and the occult - we're always spinning fashion trends on their head in new and unexpected ways. We stand for the other in society, and always want to do right by our community - all while having a hell of a lot of fun in the process.
Job SummaryWe're seeking a dynamic and customer-focused individual to join our team as a Customer Service Advisor. The ideal candidate will have excellent communication skills, demonstrating confidence and professionalism in every interaction.
You should be ambitious, eager to grow within the fashion industry, and passionate about delivering exceptional service to our customers. If you thrive in a fast-paced environment and have a keen eye for detail, we encourage you to apply and become a vital part of our team.
Key Responsibilities- Resolve customer queries and concerns in a timely and professional manner.
- Work to Key Performance Indicators (KPIs) to ensure all customer service enquiries are responded to and resolved while maintaining customer experience expectations.
- Deliver a first-class service to all customers across all platforms, ensuring positive resolutions and overall customer satisfaction.
- Assist the Customer Service Manager in providing support, coaching, and development for all Customer Service Advisors.
- Reply to customer questions and reviews via relevant channels.
- Perform daily order checks to ensure fulfillment can be achieved.
- Process refunds, gift cards, and discount codes in line with customer expectations and with a high degree of accuracy.
- Populate daily operational reporting logs to allow for strategic growth.
- Feedback any distribution issues to the line manager or order to allow for feedback throughout the wider company.
- Liaise with our distribution center and external partners to investigate and resolve shipping-related enquiries.
- Propose new ideas and workflows for consideration with the aim of promoting efficiency and elevated levels of service.
- 3+ years of experience in a similar customer service role.
- Skilled in IT with experience in Excel, Google Sheets, and CRM software.
- Able to handle multiple enquiries across various channels while working to KPIs.
- Strong organisational skills with the ability to multitask while working under pressure and meeting deadlines.
- Excellent communication skills, both with customers and the team, maintaining a professional and friendly demeanor.
- Proven ability to resolve customer complaints or issues efficiently and effectively.
- Demonstrating a natural ability to help others and be service-oriented, keeping the customer's wants and needs at the forefront of the decision-making process.
- Being open to new ideas, continuously challenging the norm to aid development and growth within the team and wider business, while delivering the best possible service to all customers.
