Customer Service Representative

2 weeks ago


Cramlington, Northumberland, United Kingdom SGS Full time
Job Overview

Job Title: Customer Support Specialist

Job Summary: We are seeking a highly skilled Customer Support Specialist to join our team at SGS. As a key member of our support team, you will be responsible for providing technical assistance to customers and internal stakeholders.

Key Responsibilities:

  • Provide technical support for customers and internal stakeholders with their registration and reporting systems, results queries, suite creation and amendments, and appropriate limits for testing.
  • Report subcontract results where required.
  • Deliver onsite and online training to customers on data systems and provide ongoing support where problems arise.
  • Answer and deal with telephone queries from customers and other outside agents.
  • Assist the retail team with queries regarding their results/suites.
  • Liaise with the commercial team regarding requirements of new and existing customers.

Requirements:

  • Laboratory experience with food testing.
  • Good IT skills.

Desirable Qualifications:

  • Food testing in a laboratory environment.
  • Experience of the food manufacturing industry.
  • Experience of dealing with customers.
  • Comfortable talking to customers on the telephone/webchats/face to face.


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