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Housing Support Specialist

2 months ago

Cramlington, Northumberland, United Kingdom Home Group Limited Full time

About the Role

We are seeking a highly skilled and compassionate Housing Support Specialist to join our team at Home Group Limited. As a key member of our support team, you will play a vital role in ensuring the safety and well-being of our customers.

Key Responsibilities

  • Manage the health and safety of the building, including patrolling to check fire doors and ensuring everything is locked and secure.
  • Provide first-line support to customers, responding to their needs and concerns in a timely and professional manner.
  • Work collaboratively with our wider team to ensure the smooth operation of our services.
  • Contribute to the development and implementation of policies and procedures to ensure the highest standards of customer care.
  • Participate in training and development opportunities to enhance your skills and knowledge.

Requirements

  • Calm under pressure with excellent communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and ability to think on your feet.
  • Enhanced DBS check required.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.
  • The opportunity to make a real difference in the lives of our customers.