Customer Support Specialist

6 months ago


Cramlington, United Kingdom SGS Full time

**Company Description**
SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

- Competitive pension scheme + Life Assurance
- Generous Annual Leave allowance (increasing with service) plus bank holidays.
- An additional day off for your birthday
- Discounted Gym Membership
- Retailer Discounts
- Enhanced maternity/paternity and adoption pay.
- Length of Service Awards
- Christmas Vouchers
- Health & Wellbeing initiatives
- Providing technical support for customers and internal stakeholders with their registration and reporting systems. Including new set up and training on IT system e.g. web portals, GOLD registration.
- Providing technical support for customers and internal stakeholders with their results queries, suite creation and amendments, appropriate limits for testing.
- Reporting subcontract results where required.
- Delivering onsite and online training to customers on data systems and providing ongoing support where problem arise.

**Qualifications**
Essential
- Lab experience with food testing
- Good IT skills.

Desirable
- Knowledge of LIMS databases
- Knowledge of Power BI
- Food testing in a labortaory environment
- Experience of the food manufacturing industry
- Experience of dealing with customers.

**Additional Information**

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.



  • Cramlington, United Kingdom SGS Full time

    Company Description **SGS is the world's leading inspection, verification, testing and certification company. We are recognised as the global benchmark for quality and integrity. With more than 96,000 employees, we operate a network of more than 2,700 offices and laboratories around the world.** **Job Description**: **Job Title**: Customer Support...


  • Cramlington, United Kingdom SGS Full time

    **Company Description** SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards. At SGS, we believe in rewarding...

  • Customer Operations

    5 months ago


    Cramlington, United Kingdom Thermo Fisher Scientific Full time

    **Customer Operations / Support Specialist - Demo Hardware**: **Location: Benton Lane Newcastle** **Office based Monday to Friday** The Customer Operations & Support Specialist - Demos, will work with the Field Application Specialists, Commercial team and Customers as well as internal collaborators to co-ordinate demand for hardware demo pool equipment...


  • Cramlington, United Kingdom Time to Care Specialist Support Services Limited Full time

    Time to Care is recruiting for Support Workers in the Cramlington area. The service in based primarily in Cramlington and is 24-hour shifts which includes an 8 hour sleep in. You may be asked to work in other services. The role is to support the client who presents with a fairly complex personal care regime, to live their life as fully as possible...


  • Cramlington, United Kingdom Osborne Engineering Limited Full time

    Duties: - Assist customers with inquiries, concerns, and complaints in a professional and timely manner - Perform data entry and maintain accurate customer records - Analyze customer needs and provide appropriate solutions or recommendations - Collaborate with other team members to resolve complex customer issues - Follow company guidelines and procedures...


  • Cramlington, Northumberland, United Kingdom CDM Recruitment Ltd Full time

    About UsCDM Recruitment Ltd is a renowned specialist recruiter with a strong presence in the North East. Our company offers a fantastic opportunity for individuals with experience in recruitment, customer service, or sales to join our well-established business.In this role, you will work closely with our experienced teams, developing an established client...


  • Cramlington, Northumberland, United Kingdom Prospero Teaching Full time

    About the Role: We are seeking an experienced and passionate Maths and English Tutor to join our team as a Personalised Education Support Specialist. This is an ongoing placement opportunity, where you will be working one-to-one with students who require alternative education due to Social Emotional and Mental Health needs.Key Responsibilities: As a...


  • Cramlington, Northumberland, United Kingdom Prospero Teaching Careers Full time

    About the Role: At Prospero Teaching Careers, we seek an experienced Educational Support Specialist to work with students with Special Educational Needs (SEN). The successful candidate will provide individualized tuition, creating and delivering personalized learning plans to support students in their educational development.Key Responsibilities: - Provide...


  • Cramlington, Northumberland, United Kingdom Printed Full time

    We are Printed.com, a leading online print shop in the UK. Our passionate team is dedicated to delivering exceptional customer experiences through our cutting-edge printing and design capabilities.As a key member of our Customer Service team in Cramlington, you will play a vital role in ensuring our customers receive unparalleled service and support. With an...


  • Cramlington, Northumberland, United Kingdom Northumbrian Water Full time

    About the Role">We are seeking an experienced Technical Support Specialist to join our team at Northumbrian Water. The successful candidate will be responsible for supporting the effective operation and maintenance of our sewerage network.">Key responsibilities include:">">Completing comprehensive network investigations to identify the root cause of...


  • cramlington, United Kingdom Nigel Wright Recruitment Full time

    Company Nigel Wright is delighted to be working with a market leading business who supply and install specialist products into major clients and operators across a varied customer base including Water, Telecoms, Power, Electricity and Renewables. With a continued focus on market growth, our client is now looking to recruit a technical sales specialist to...


  • Cramlington, United Kingdom Nigel Wright Recruitment Full time

    CompanyNigel Wright is delighted to be working with a market leading business who supply and install specialist products into major clients and operators across a varied customer base including Water, Telecoms, Power, Electricity and Renewables. With a continued focus on market growth, our client is now looking to recruit a technical sales specialist to join...


  • Cramlington, United Kingdom Nigel Wright Recruitment Full time

    CompanyNigel Wright is delighted to be working with a market leading business who supply and install specialist products into major clients and operators across a varied customer base including Water, Telecoms, Power, Electricity and Renewables. With a continued focus on market growth, our client is now looking to recruit a technical sales specialist to join...


  • Cramlington, United Kingdom Nigel Wright Recruitment Full time

    Job Description Company Nigel Wright is delighted to be working with a market leading business who supply and install specialist products into major clients and operators across a varied customer base including Water, Telecoms, Power, Electricity and Renewables. With a continued focus on market growth, our client is now looking to recruit a technical sales...

  • Product Specialist

    6 months ago


    Cramlington, United Kingdom Legrand Care Full time

    **We are looking for an enthusiastic, passionate, and driven individual to join our Global Product Management team. The Product Specialist will oversee the UK specific market requirements for both Assisted Living and Independent Living and support the Business Development teams with technical product information, support, and training. Customer engagement...


  • Cramlington, Northumberland, United Kingdom Brown and Wills Recruitment Ltd Full time

    Brown and Wills Recruitment Ltd is seeking a highly skilled M&E Project Support Specialist to join their team. This fixed-term contract offers the opportunity to work on a leading build main contractor project, providing building services support.In this role, you will work closely with the delivery team to coordinate building services subcontractors, manage...


  • Cramlington, United Kingdom Thermo Fisher Scientific Full time

    **Technical Sales Specialist for Imaging and Detection instrument - UK North** As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. **What...


  • Cramlington, United Kingdom SGS Full time

    **Company Description** SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards. At SGS, we believe in rewarding...


  • Cramlington, United Kingdom SGS Full time

    Company Description SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards. **Job Description**: **Job Title**:...

  • Customer Adviser

    6 months ago


    Cramlington, United Kingdom Newcastle Building Society Full time

    **About the Role** Would you like to be part of a team who has won Best Regional Building Society for 7 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities? Do you thrive in a face-to-face customer focused environment? If so, our Customer Adviser role could be the perfect...