Customer Operations

3 months ago

Cramlington, United Kingdom Thermo Fisher Scientific Full time

**Customer Operations / Support Specialist - Demo Hardware**:
**Location: Benton Lane Newcastle**

**Office based Monday to Friday**

The Customer Operations & Support Specialist - Demos, will work with the Field Application Specialists, Commercial team and Customers as well as internal collaborators to co-ordinate demand for hardware demo pool equipment within EMEA as part of the Single Use Division (SUD) business supporting a highly responsive customization process and delivering a superior customer experience.

Primary accountabilities include co-ordination of hardware demo requests across UK and EU based demo pools and timely and accurate execution in support of a rapidly growing custom business. With a continuous improvement approach and passion for customer success, the Demo Specialist role will build strong cross-functional relationships and create client loyalty through well-managed experiences with they Customer Operations & Support processes.

**What will you do**:

- A strong desire to succeed combined with the ability to complete multiple tasks ( working calmly and accurately to targets whilst being self motivated and able to work as part of team with limited direct supervision.
- Ability to ensure and influence customer satisfaction by demonstrating tact, sensitivity and professionalism through demonstration of excellence in organization and time management skills.
- Ability to develop and maintain effective working relationships with technical and commercial partners to support demo requirements via adherence to detailed processes.
- Ability to demonstrate excellent telephone and written skills reflecting a positive, professional, customer centred organisation.

**What we looking for**:

- Passion for customer success and focus on adding new value for the customer
- A general standard of education - A Level or equivalent
- Demonstrated experience in Customer Excellence, Customer Support or equivalent preferred and ideally within a manufacturing or distribution environment.
- Excellent analytical, organisational and interpersonal skills
- Ability to multi task and adapt to changing priorities

**Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.**

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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