Customer Service Advisor

6 months ago


Cramlington, United Kingdom Jackson Hogg Full time

**Jackson Hogg is currently looking to recruit a Customer Service Advisor for a fantastic company based in Cramlington.**

Hours - Monday to Friday 9:00 - 5:00 (Site based)

**Key Duties**:

- Manage the SIM renewal log, including the daily additions following shipment.
- Contact customers to acquire purchases orders for new period.
- Qualify and action SIM renewal invoicing.
- Manage the Maintenance contract log, including the daily additions following contract awards.
- Contact customers to acquire purchases orders for new period.
- Work with National Sales Manager to ascertain any additions to contracts.
- Qualify and action Maintenance renewal invoicing.
- Maintain Sim & Maintenance Logs, Salesforce, SAGE and Pulse Portal.
- Produce customer reconcile statement.
- Engage with sales teams to manage the customer relationship.
- Validate Incoming invoice for SIM Subscriptions
- Provide management monthly reporting.
- Review the roles processes and efficiency, offering improvement suggestions.
- Maintain and record market and customer information within CRM system.
- Demonstrate a high level of customer service

**Job Competencies/Key Skills**:

- Driven and focused to work on own initiative.
- Good communication skills.
- Must have a strong Customer service ethic.
- Be flexible to both business and industry changes.
- Well organised and able to prioritise and multitask.
- Self-motivated and capable of dealing with fast moving and varied events which are demanding.
- Excellent time management and project management skills.
- Well-developed communication and interpersonal skills and able to deal with people at all levels both in and outside the business.
- The confidence and presentation skills to advise all staff and senior management on operational issues.
- Able to exert discretion.
- Able to analyse complex situations and give balanced well considered decisions.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: In person



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