Customer Service Colleague

5 months ago

Cramlington, United Kingdom Nisa local Guidepost Choppingto NE62 5LT Full time

**Job Title**: Store Assistant

**Job Summary**:
**Job Purpose**:
Support the store management in ensuring the store meets the expectations and needs of the customers, through effective customer service, and ensuring availability of products and services at all times.

**Reports to**:
Store Manager / Supervisor

**Key Result Areas**:
The Store Assistant is responsible for serving customers whilst maintaining standards within the store, replenishing stock through rotation and code checking, dealing with queries and complaints from customers and other members of the public including, Sales Reps and other third parties, performing other duties that assist in the opening and closure of the store as well as completing any other reasonable tasks and duties as requested of them from their manager.

**Main Responsibilities**:

- Assist in the day to day running of the store.
- Operate the till, including normal sales, handling multiple methods of payments, and also including other till functions such as voids, returns and similar functions that might normally be expected in a shop environment.
- Serve customers as normally required in a shop environment, whilst ensuring that they are treated with respect and manners.
- Develop an understanding of the products sold in the store sufficient to provide an effective level of customer service, and contribute to the sales targets.
- Take an active role in stocking shelves according to company procedures and policies, using own initiative to fill any gaps, adhering to the company procedures for stock replenishment.
- Take an active role in maintaining effective stock room controls, and in ensuring continued stock supply, and in maintaining stock record accuracy.
- Comply with the company’s policy on managing waste and write off as directed by the Store Manager.
- Contribute to the general tidiness and cleanliness of the shop and conform to associated company procedures and policies. Participate in the housekeeping of all shop areas, including staff rest areas, (kitchen and toilets), back yards, front of store area and stock rooms. Keep the shop and displays clean and tidy at all times.
- Develop an understanding of sales skills in a shop environment sufficient to provide an effective level of customer service and performance.
- Contribute ideas and suggestions, in order to achieve improvements in all aspects of the shops performance both individually and as a member of the shop team.
- Assist shoppers to find the goods and products they are looking for, and give advice on product selection.
- Respond to any queries from customers.
- Be vigilant at all times and to help minimise stock loss.
- Ensure any issues or discrepancies are reported to the Store Manager or Supervisor.
- Be flexible and mobile, willingly working on any task within the shop environment or in support of shop sales.
- Take an active role in ensuring quality of your own work conforms to any standards defined.
- Take an active part in any performance measurement, enabling the company to improve.
- Actively learn and implement new ideas, methods and skills.
- Comply with and implement all of the company’s policies and procedures.
- Comply in all respects with the company’s policy, procedures and legislation in respect of Health and Safety, Licensing Law and Trading Standards.

**Person Specification**:

- GCSE ‘C’ Grade or above or equivalent in Maths and English.
- NVQ level 2 in retail and or customer service. (desirable)
- Numerate and literate.
- Retail or public facing experience.
- Experience of dealing with money in various forms.
- Friendly and engaging personality.
- Positive and flexible attitude.
- Be patient, tactful, diplomatic and approachable.
- Self-motivated.
- Excellent customer service skills.
- Good team worker.
- Helpful, polite and of smart appearance.
- Physically fit - may be standing for most of the day, and required to carry out lifting of stock.
- Flexible approach to working hours.

**Job Type**: Part-time

Pay: £8.60-£11.44 per hour

Expected hours: 16 per week

**Benefits**:

- Company pension

Schedule:

- Flexitime
- Holidays
- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: 01SGNisa22.05.24

  • Customer Service Colleague

    5 months ago

    Cramlington, United Kingdom Nisa local Southfield Green Cramlington Full time

    **Job Title**: Store Assistant **Job Summary**: **Job Purpose**: Support the store management in ensuring the store meets the expectations and needs of the customers, through effective customer service, and ensuring availability of products and services at all times. **Reports to**: Store Manager / Supervisor **Key Result Areas**: The Store Assistant is...

  • Sales Colleague

    6 months ago

    Cramlington, United Kingdom Currys Full time

    **DESCRIPTION**: **Sales Colleague** Cramlington Currys, Cramlington (L02864) Permanent Part Time 8-15 hours per week, with flexibility to work additional hours £10.50* per hour plus an average bonus per hour of 89p (*rising to £10.80 on successful completion of probation period) Our passion at Currys is helping everyone enjoy the latest tech....

  • Customer Service Assistant

    5 months ago

    Cramlington, United Kingdom BM Stores Full time

    **We are currently recruiting for Customer Service Assistants to join us at our store in **Westmorland Retail Park, **Cramlington!** **We are looking for Store Colleagues to join us on a temporary basis & support our busy Christmas period!** We have various, flexible shift patterns available including weekends, with contracts up to 20 hours week and...

  • Customer Service Ambassador

    3 weeks ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    OverviewEnerpac is committed to fostering a culture of diversity and inclusivity within our organization. As a Customer Service Representative, you will play a crucial role in empowering teams to reach their full potential.Key Responsibilities:• Manage the day-to-day business in the office, ensuring seamless order processing and customer communication.•...

  • Senior Customer Service Advisor

    5 months ago

    Cramlington, United Kingdom Barclays Full time

    **Senior Customer Service Advisor** **Location: Cramlington** **Salary - £26,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many...

  • Senior Customer Service Advisor

    6 months ago

    Cramlington, United Kingdom Barclays Full time

    **Senior Customer Service Advisor** **Cramlington** **Salary - £25,000 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Customer Service Representative

    3 weeks ago

    cramlington, United Kingdom Pure Fishing Full time

    About Us: Pure Fishing is a leading global provider of fishing tackle, lures, rods and reels with a portfolio of brands. We have operations in 23 countries and a dedicated workforce conversant in 25 languages. We have office bases throughout Eurpoe. Our mission is to provide the ultimate experience for anglers and customers through leading brands,...

  • Customer Service Representative

    3 weeks ago

    Cramlington, United Kingdom Pure Fishing Full time

    About Us:Pure Fishing is a leading global provider of fishing tackle, lures, rods and reels with a portfolio of brands. We have operations in 23 countries and a dedicated workforce conversant in 25 languages. We have office bases throughout Eurpoe. Our mission is to provide the ultimate experience for anglers and customers through leading brands, innovative...

  • Customer Service Representative

    3 weeks ago

    Cramlington, United Kingdom Pure Fishing Full time

    About Us:Pure Fishing is a leading global provider of fishing tackle, lures, rods and reels with a portfolio of brands. We have operations in 23 countries and a dedicated workforce conversant in 25 languages. We have office bases throughout Eurpoe. Our mission is to provide the ultimate experience for anglers and customers through leading brands, innovative...

  • Customer Service Representative

    2 weeks ago

    Cramlington, United Kingdom Pure Fishing Full time

    Job Description About Us: Pure Fishing is a leading global provider of fishing tackle, lures, rods and reels with a portfolio of brands. We have operations in 23 countries and a dedicated workforce conversant in 25 languages. We have office bases throughout Eurpoe. Our mission is to provide the ultimate experience for anglers and customers through leading...

  • Customer Service Representative

    4 weeks ago

    Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

    Customer Service Representative Role SummaryEnerpac Tool Group is on a mission to build a culture that celebrates diversity and inclusivity. As a Customer Service Representative, you will play a vital role in empowering teams to reach their full potential by providing exceptional customer service and support.This is a month FTC to cover maternity leave. The...

  • Customer Service Representative

    6 months ago

    Cramlington, United Kingdom William Hill Full time

    People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and...

  • Customer Service Representative

    6 months ago

    Cramlington, United Kingdom William Hill Full time

    **Location** Northumberland CRAMLINGTON DUDLEY COURT NE23 6QW **Contract type** Part-time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 12 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.Careers in our shops are about much more than simply taking bets. Our...

  • Customer Service Representative

    6 months ago

    Cramlington, United Kingdom William Hill Full time

    **Location** Newcastle upon Tyne CRAMLINGTON DUDLEY COURT NE23 6QW **Contract type** Part-time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 10 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking bets....

  • Customer Service Representative

    3 weeks ago

    Cramlington, Northumberland, United Kingdom Pure Fishing Full time

    About UsPure FishingOur MissionDeliver exceptional financial results through leading brands, innovative products, and superior servicesJob SummaryThe Customer Service Representative will be part of a multi-skilled team responsible for supporting the full customer journeyKey ResponsibilitiesCollaborate with the Customer Service team to ensure exceptional...

  • Customer Service Representative

    6 months ago

    Cramlington, United Kingdom Avery Dennison Full time

    Company Description **About Avery Dennison** **Avery Dennison is an equal opportunity employer.** **Job Description**: **We are hiring!** - At Avery Dennison, we create an impact on the shelf and in our customers’ business._ - Come and make your own impact in the UK Customer Service Team and enjoy a fantastic_ - working environment with a wonderful...

  • Customer Service Coordinator

    6 months ago

    Cramlington, United Kingdom Theo James Recruitment Full time

    **Customer Care Coordinator** **Cramlington Based** **Salary: Up to £27,773** **Benefits**: - 25 days holidays + bank holidays - Company pension scheme - Occupational health scheme - Health and wellbeing scheme **Company Overview** A well-established manufacturer that have global customers and are the market leader in the UK within their niche. They...

  • Customer Service Ambassador

    3 weeks ago

    Cramlington, Northumberland, United Kingdom Printed Full time

    About This Role: We are seeking a highly skilled and enthusiastic Customer Service Advisor to join our Customer Service team in Cramlington.Job Summary: As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.Key Responsibilities: Deal effectively with...

  • Customer Assistant

    6 months ago

    Cramlington, United Kingdom M&S Full time

    **All the details** Customer Assistant - Foods - Cramlington Temporary 7th July to 26 October, 12 Hours Sunday - 06:00-10:00 Friday - 04:00-08:00 Saturday - 04:00-08:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our...

  • Customer Service Advisor

    5 months ago

    Cramlington, United Kingdom Jackson Hogg Full time

    **Jackson Hogg is currently looking to recruit a Customer Service Advisor for a fantastic company based in Cramlington.** Hours - Monday to Friday 9:00 - 5:00 (Site based) **Key Duties**: - Manage the SIM renewal log, including the daily additions following shipment. - Contact customers to acquire purchases orders for new period. - Qualify and action SIM...