Customer Support Specialist

2 months ago

Cramlington, United Kingdom SGS Full time
Job Description

Job Title:  Customer Support Specialist

Job Location :  Cramlington

Key Accountabilities

Providing technical support for customers and internal stakeholders with their registration and reporting systems, results queries, suite creation and amendments, appropriate limits for testing. Reporting subcontract results where required. Delivering onsite and online training to customers on data systems and providing ongoing support where problem arise. Answering and dealing with telephone queries from customers and other outside agents. Assisting the retail team with queries regarding their results / suites. Liaising with the commercial team regarding requirements of new and existing customers.

Qualifications

Essential

Laboratory experience with food testing Good IT skills.

Desirable

Food testing in a labortaory environment Experience of the food manufacturing industry Experience of dealing with customers. Comfortable talking to customers on the telephone / webchats / face to face.

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