Referral Co-ordinator

4 weeks ago


Oxford, United Kingdom Oxford Health NHS Foundation Trust Full time

Job overview

Do you have excellent communication and organisation skills?

At NHS Oxfordshire Talking Therapies, we're looking for a Referral Co-ordinator who will oversee and actively manage new referrals into the service for patients with more complex mental health problems, long term health conditions and / or who are associated with risk

We provide Cognitive Behavioural Therapy (CBT) and other evidence-based psychological interventions, through a stepped care treatment model to people in the local community, who are dealing with common mental health problems. We are building on our excellent reputation of delivering high-quality NICE recommended treatment working closely with Oxfordshire Mind and Keystone Mental Health Hubs.

Main duties of the job

In this role, you will liaise closely with other NHS Oxfordshire Talking Therapy colleagues, Senior Duty and Day Supervisors, key stakeholder groups and secondary care where necessary to ensure referrals are triaged to the appropriate care pathway within the appropriate time frame.

You will need to have knowledge of Cognitive Behavioural Therapy (CBT) and have significant experience of working in mental health services. We would welcome applications from existing CBT Therapists, Clinical / Counselling Psychologists, and primary / secondary care Mental Health Practitioners.

Working for our organisation

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible 

Our vision is that no matter who you are or where you are, you will tell us that you receive:  “Outstanding care delivered by an outstanding team”

Our values are:  “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression Access to tailored individual and Trust wide learning and development 27 days annual leave, plus bank holidays, rising to 33 days with continuous service NHS Discount across a wide range of shops, restaurants and retailers Competitive pension scheme Lease car scheme Cycle to work scheme Employee Assistance Programme Mental Health First Aiders Staff accommodation (please note waiting lists may apply) Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Detailed job description and main responsibilities

This is a role that will enable you to progress your skills and knowledge of IAPT primary care, secondary care services, and reinforce the interface with Primary Mental Health. As a Trust, we value our employees and put people first. You will have regular supervision from Senior Clinical / Management staff and have a range of training opportunities to support career progression and your personal professional development.

We are excited to offer this new position as a hybrid role, working remotely and on Trust premises giving you the opportunity to work flexibly. You will share our passion for supporting patients through talking therapies and be an integral part of our hard-working successful team that focuses on delivering an excellent service.

Within the role you will also assist with complaints and concerns within the service raised by service users.

Person specification

Knowledge

Essential criteria

Knowledge and experience of working with clients with a range of psychological difficulties both within a Primary and/or Secondary Care setting. Well-developed skills in the ability to communicate effectively, orally and in writing, complex, highly technical and/or clinically sensitive information to clients, their families, carers, and other professional colleagues both within and outside the NHS

Desirable criteria

Knowledge of working in both primary care and secondary care settings

Qualifications

Essential criteria

Core mental health qualification i.e. mental health nursing, social work, clinical psychology, occupational therapy, or other relevant CBT qualifications. Educated to degree level or equivalent professional qualification

Desirable criteria

Post graduate qualification or continued professional development

Skills

Essential criteria

Skills in providing consultation to other professional and non-professional groups

Experience

Essential criteria

Experience of managing referrals in Mental Health Services or Psychological Services Experience of work within Primary and Secondary Care mental health services To understand and have experience of risk management Experience of inter-agency working and liaison on a wide range of service user issues All new starters have a thorough induction process, both local and Trust wide, which aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale. Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests. Employees are expected to undertake mandatory and statutory training related to their role. We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.  We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values – safe, caring and excellent. Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment. Oxford is a world-renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing
  • Referral Co-ordinator

    6 months ago


    Oxford, United Kingdom Oxford Health NHS Foundation Trust Full time

    Do you have excellent communication and organisation skills? At NHS Oxfordshire Talking Therapies, we're looking for a Referral Co-ordinator who will oversee and actively manage new referrals into the service for patients with more complex mental health problems, long term health conditions and / or who are associated with risk We provide Cognitive...


  • Oxford, United Kingdom Oxford University Hospitals Full time

    Job overview Opportunity for a band registered nurse to be part of a busy and developing orthopaedic outpatient department. Main duties of the job Registered nurse in the orthopaedic outpatient department . to co-ordinate the smooth running of clinics of different specialities support junior members of the team, new staff and students perform...


  • Oxford, Oxfordshire, United Kingdom Oxford Health NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Referral Co-ordinator to join our team at Oxford Health NHS Foundation Trust. This is an exciting opportunity to work in a dynamic and supportive environment, where you will have the chance to make a real difference in the lives of our patients.Job SummaryThe Referral Co-ordinator will be...

  • Clinical Co-ordinator

    1 month ago


    Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Job SummaryOxford University Hospitals NHS Foundation Trust is seeking a highly skilled and organized individual to fill the role of Pathway Co-ordinator within our Cancer Directorate. This is an exciting opportunity for a motivated and detail-oriented professional to join our administration team and contribute to the delivery of high-quality patient...


  • Oxford, United Kingdom Oxford University NHS Foundation Trust Full time

    1. To be responsible for the provision of administrative services to the Haematology Team 2. Process and log all referrals in line with Trust Access Policy and specialty SOP 3. Receiving and taking relevant action on telephone calls from patients, GPs etc. Providing reassurance and support to patients and families by telephone and passing on messages in a...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    The Home Hospice Care Team (HHCT) sits within the wider Oxfordshire Rapid Intervention for Palliative and End of Life Care project, as a separate team. The Home Hospice Care Team primarily provides care to people who are likely to die within the next 2 weeks and are at home. The team is also required to provide short term support to people who are in crisis....


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We have an exciting opportunity to join the administrative team supporting patients either with blood disorders or blood cancer. This 12 month fixed term contract is based at the Churchill Hospital. People are friendly here and there’s a real culture of kindness that makes Haematology a special place to work. You will be part of the administrative team...

  • Pathway Co-ordinator

    3 months ago


    Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Job summary Cancer Directorate Full Time hours a week - Two posts available We have an exciting opportunity for a Pathway Co-ordinator to join our administration team within the Cancer Directorate. Supporting the clinical teams to deliver high quality patient care, the postholder can make a real difference to the patient care experience. Main...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We have an exciting opportunity, based at the Churchill Hospital to join the administrative team supporting patients either with blood disorders or blood cancer. People are friendly here and there’s a real culture of kindness that makes Haematology a special place to work. You will be part of the administrative team who supports our Band 4 Pathway...


  • Oxford, United Kingdom Oxford University NHS Foundation Trust Full time

    1. To be responsible for the provision of administrative services to the SACT nurses 2. Process and log all referrals in line with Trust Access Policy and specialty SOP 3. Receiving and taking relevant action on telephone calls from patients, GPs etc. Providing reassurance and support to patients and families by telephone and passing on messages in a timely...


  • Oxford, United Kingdom NHS Professionals Full time

    **Job Title**:Patient Pathway Co-ordinator **Location**:John Radcliffe Hospital, OX3 9DU **Hours**:Monday to Friday, 9am - 5pm (37.5 hours per week) **Trust Location**:Oxford University Hospitals NHS Foundation Trust **What you’ll be responsible for**: - Add incoming referrals to the waiting list on EPR within 24 hours and pass for clinical triage...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    To promote effective and efficient customer relationship management in respect of the Trust’s Private Patient business. - To improve the paying patient’s experience of private healthcare in the Trust by facilitating the provision of integrated and efficient services through frontline arrangements and drive-up customer satisfaction. - Simplify and improve...

  • Care Co-ordinator

    7 months ago


    Oxford, United Kingdom 19 Beaumont St GP Surgery Full time

    Distribute self-referrals to the team to convert to appointments. Up-date the PCN website (training will be given). We are looking a great administrator with a caring attitude and exceptional communication and organisation skills, including an ability to prioritise, multi-task and work to deadlines. Experience in GP surgery and/or hospital/medical services...


  • Oxford, Oxfordshire, United Kingdom Oxford University Hospitals Full time

    Job OverviewOpportunity for a band registered nurse to be part of a busy and developing orthopaedic outpatient department at Oxford University Hospitals NHS Foundation Trust.Main DutiesCo-ordinate the smooth running of clinics of different specialities.Support junior members of the team, new staff and students.Perform observations, ECG's, IM injections,...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Band 6 Specialist Practitioner Oncology & Haematology Triage Assessment Area Cancer Centre, Churchill Hospital, Oxford Full Time 37.5 hours per week Are you looking for opportunities to progress your career? Are you keen to learn more and develop your clinical assessment skills? Do you enjoy working in an acute care setting? We are looking for a band...


  • Oxford, United Kingdom NUPAS Ltd Full time

    The post holder will work to provide the highest standards of patient care and perform competencies as required as a Receptionist/ Administrator. Delivering a supportive and non-judgemental service to patients and their supporters. Deliver a consistent, patient centred, caring, confidential and professional reception and administration service. To enable the...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    This is an excellent opportunity to work in a Team Leader role ensuring the provision of an efficient, integrated and comprehensive administrative/support service within the Cancer Pathways Team. The Team Leader will manage a team of cancer pathway co-ordinators and trackers being responsible for recruitment, training, appraisals and performance...

  • Sales Co-ordinator

    5 months ago


    Oxford, United Kingdom Portakabin Full time

    We’re currently recruiting for a **Sales Coordinator** to support the business development activity to include local and national campaigns. You will generate hire opportunities and win new business by obtaining commercial visits and carrying out structured Business Development calls to prospective customers. You will be responsible in coordinating...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Advert - Band 4 Patient Pathway Administrator - Urology We have some exciting opportunities available to join the Urology team as a Patient Pathway Administrator. We have a variety of posts based at either the Churchill Hospital (Headington) or the Horton Hospital (Banbury). As a Patient Pathway Administrator, you will work closely with our clinical teams...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    The post holder will be expected to provide cross cover across the Urology Administrative team as directed by the Team leader on a day-to-day basis according to service need. Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience....