Workplace Experience Coordinator

2 days ago

London, United Kingdom Pareto Facilities Management Full time

Job Title : Workplace Experience Coordinator

Location : London

Contract Type : Full time Shift Pattern: 8:30am-5:30pm

Salary: £35-£37 DOE

Overview:

This is a full-time role based in London for a high-profile Client. We are looking for the most vibrant, exciting, enthusiastic candidate. We want team members to be outgoing, customer focused, always willing to help and always willing to own a problem to completion. To develop a Workplace Experience that meets and exceeds customer expectation. Joining a Multi-Skilled Team in delivery an excellent customer experience, whilst ensuring all services are delivered to contract and legal requirements.

Key responsibilities :

  • Provide workplace experience services to all employees, contractors and vendors to Samsara UK office, remote employees and across our European offices to increase wellbeing, productivity and satisfaction.
  • Lead Meeting Room Management, AV triage with Biztech colleagues, meeting support, supply and equipment management
  • Build and maintain effective relationships with customers and internal/external suppliers by resolving service issues and acting as an ambassador for both Pareto and the Workplace team.
  • Act as Front of House lead for EMEA HQ office in London to be first point of engagement for colleagues, new hires and visitors alike, creating a warm welcome and a supportive environment that enhances the overall experience.
  • Work cross functionally alongside our other support functions such as People Operations, Biztech, communications to support all teams located in the office and remotely to provide a first-class experience to all and supports the need of creating a great place to work.
  • Support and conduct onboarding to all new hires across EMEA region and align onboarding across APAC region to ensure consistency and a continuous improvement process is in place.
  • Maintain all location SOPs, databases and communication details.
  • Follow security and emergency procedures as defined from the Global team. Respond to emergency situations in a calm, efficient manner. Summon appropriate assistance and make appropriate notifications in accordance with operating procedures.
  • First Aider/Fire Warden
  • Logging any accidents, incidents, near misses on site via Pareto portal
  • Must be prepared to ‘fill the gaps and step into any of the facilities roles in times of constrained resource.
  • Action ad hoc guest and employee request
  • Any other duties required by the client.

Experience and knowledge:

  • Excellent communication, coaching and feedback skills.
  • Experience of working in a fast-growing startup environment, hotel management or similar
  • Specific Workplace, Safety or Facilities Management experience is ideal.
  • Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
  • Proven experience in a customer service environment.
  • ● PC literate and competent in all relevant Google applications, i.e., Google docs, Sheet, Google slides, G-Calendar and Drive

Key Skills:

  • Good Communicator
  • Client focused Skills
  • Able to work on own initiative or as team player.
  • Confident and courteous manner, both in person and on the phone
  • Commitment to customer care
  • ● Cultural sensitivity and awareness

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