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Workplace Experience Coordinator

2 months ago

London, Greater London, United Kingdom Pareto Facilities Management Full time
Workplace Experience Coordinator

We are seeking a highly skilled and experienced Workplace Experience Coordinator to join our team at Pareto Facilities Management. As a key member of our team, you will be responsible for delivering exceptional workplace experiences to our employees, contractors, and vendors across our UK and European offices.

Key Responsibilities:

  • Provide workplace experience services to all employees, contractors, and vendors to increase wellbeing, productivity, and satisfaction.
  • Lead Meeting Room Management, AV triage with Biztech colleagues, meeting support, supply and equipment management.
  • Build and maintain effective relationships with customers and internal/external suppliers by resolving service issues and acting as an ambassador for both Pareto and the Workplace team.
  • Act as Front of House lead for EMEA HQ office in London to create a warm welcome and a supportive environment that enhances the overall experience.
  • Work cross-functionally alongside our other support functions to provide a first-class experience to all and support the need of creating a great place to work.
  • Support and conduct onboarding to all new hires across EMEA region and align onboarding across APAC region to ensure consistency and a continuous improvement process is in place.
  • Maintain all location SOPs, databases, and communication details.
  • Follow security and emergency procedures as defined from the Global team. Respond to emergency situations in a calm, efficient manner.

Requirements:

  • Excellent communication, coaching, and feedback skills.
  • Experience of working in a fast-growing startup environment, hotel management, or similar.
  • Specific Workplace, Safety, or Facilities Management experience is ideal.
  • Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
  • Proven experience in a customer service environment.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.