ESR Transformation Engagement Lead

Job summary

The NHSBSA are leading the procurement of a future workforce solution for the NHS. We are looking for exceptional people, with expertise and relationships across transformation, workforce and digital, to engage the business and ensure readiness for the implementation stage.

This is an amazing opportunity for you to drive transformation, making sure we land this change well so organisations can realise the maximum benefits of the solution. This is a unique opportunity to perform a strategic engagement and tactical delivery role, which will shape the people digital agenda.

You will work across the North East and Yorkshire with NHS Trusts and ICBs engaging and influencing senior leaders through the transformation journey. An ability to travel across this region is essential with an occasional (2-4 times a month) requirement to travel across the UK.

You need excellent communication and relationship-building skills, an ability to create credibility rapidly, and digital expertise proven through delivering on large scale change/transformation. You will make connections across workforce, digital, data and information services to ensure this programme is aligned to the key workforce strategies, informing the successful implementation.

You will join the small, friendly, supportive, and dedicated Strategic Communications and Engagement team covering different geographical areas of England and Wales. Our team will ensure the business drives this programme with user needs at its heart.

Main duties of the job

Leading the transformation programme's involvement in the planning, development, successful delivery, and impact evaluation for multiple ICBs or Wales' workforce digital roadmaps. Acting as a senior representative and the face of the transformation programme in the system, embodying our programme principles and approach and the NHSBSA's organisational values. Negotiate with commissioners, including national bodies, regions, Integrated Care Boards (ICBs), and user organisations to agree statements of work, delivery objectives, pricing, timelines, and ways of working, all within the context of a strong understanding of the changing environment and associated pressures on our delivery partners. Effectively project planning and managing our programme's involvement in the successful delivery of significant, multiple, concurrent projects and programmes of work at different phases. Establishing credibility with and commanding respect from senior NHS HR Community and other senior stakeholders to enable successful, collaborative rollout of the new solution. Leading effective stakeholder and engagement activity across the NHS and wider stakeholder environment to promote, champion and ensure readiness for the future NHS workforce solution. Remain aware of and aligned to key workforce impacting strategies such as the People Plan, the Future of HR&OD report and HEIW People Plan.

About us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.

As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.

Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Job description

Job responsibilities

As a senior member of the ESR Transformation Programme team reporting to the transformation and change workstream programme lead, the role of ESR Transformation Engagement Lead is a key delivery partner for organisational readiness for workforce digital transformation across either multiple ICBs, or Wales. These roles will be the face of the transformation programme across the health and care system, responsible for ensuring organisations are ready to receive the new solution and make best use of it as early as possible.

In this role, the post holder will be responsible for leading on behalf of the transformation programme, our involvement in the planning, development, successful delivery, and impact evaluation for multiple ICBs or Wales workforce digital roadmaps to deliver the successful implementation of the new workforce solution in the context of the broader local and national workforce and digital agenda. For transformation to be a success, organisational readiness and the workforce digital roadmaps that support it, will cover technology, culture change, process improvement, enhancing digital capability, new operating models, new ways of working, communications and engagement, and workforce data. The post holder will work across all those areas, supporting the design, development, delivery, and evaluation of the roadmaps through the lens of, and for the benefit of, our transformation programme aspired outcomes.

Being a key member of a professional team, working directly with senior stakeholders in user organisations, across multiple ICBs or Wales, as well as nationally, the post holder will negotiate with commissioners, including national bodies, regions, Integrated Care Boards (ICBs), and user organisations to agree statements of work, delivery objectives, pricing, timelines, and ways of working, all within the context of a strong understanding of the changing environment and associated pressures on our delivery partners.

Effectively project planning and managing our programmes involvement in the successful delivery of significant, multiple, concurrent projects and programmes of work at different phases, with a wide range of internal and external stakeholders to agreed standards, budget and timelines, agreeing and adjusting project deliverables and objectives in line with the changing operating context; identifying risks and issues and ensuring planned mitigations are in place to manage those; employing innovation and lessons learned to improve processes and ways of working, and linking delivery partners with relevant national and other projects and resources to help them to achieve their aims. Apply agile and Prince project management experience and expertise to project planning, delivery, and impact evaluation.

Being a key delivery partner for the ESR Transformation Programme, establishing credibility with and commanding respect from senior NHS HR Community and other senior stakeholders to enable successful, collaborative rollout of the new solution. This is a significant, strategic, high profile and complex programme of transformational change which not only impacts on NHSBSA Workforce Services portfolio of products and solutions, but on how Health and Care organisations make use of enabling technology solutions to manage and service their workforce needs, both locally and nationally. This programme carries a significant budget for delivery, involves very high risk and dependencies, produces high value, and benefits across complex operating environments and requires significant external engagement and stakeholder management at senior levels across the health and care system in England and Wales.

Being accountable to the ESR Transformation Programme Lead, the post holder is responsible for leading on behalf of the programme, our role in the planning, delivery and evaluation of a range of projects and activities to enable this large and complex system-wide digital rollout, within a defined geographical area.

For full list of accountabilities please visit the Job Description and Person Specification.

Person Specification

Qualifications

Essential

Degree level in relevant discipline, or equivalent experience PRINCE 2 - Practitioner Agile Practitioner LEAN/Six Sigma Practitioner

Desirable

Master's level qualification or equivalent experience CIPD Level 5

Experience

Essential

Experience of building productive and collaborative working relationships with internal and external stakeholders in order to arrive at mutually acceptable solutions to business issues Extensive breadth and depth of project delivery experience, having led multiple projects across all phases a number of times, and performed a variety of project leadership roles Proven evidence of successful delivery in terms of complexity of what has been delivered and the scale of challenge Experience of leading organisational change and creating a legacy beyond a programme or project Experience of performing in a complex operating environment, where there is uncertainty and continual change Proven experience in leadership roles which have included motivating, enabling, and empowering professional and inclusive teams to deliver high quality work

Specialist Knowledge

Essential

Knowledge and understanding of NHS HR working practices, workforce operational management challenges and workforce systems Understanding of digital, data and technology

Desirable

Understanding of digital, data and technology An awareness of the NHSBSA's strategy, business plans and major programmes of work

Personal Qualities, Knowledge, and Skills

Essential

Credible and persuasive, commanding the confidence of senior stakeholders based on a strong record of delivery Displays professional courage with the confidence and authority to articulate, challenge, explain and justify decisions to senior stakeholders Remaining resilient in the face of pressure resulting from managing multiple projects, priorities, and stakeholders concurrently An inclusive, compassionate leadership style to inspire and motivate the best outcomes from others to benefit your programme of work Highly developed analytical and problem-solving skills, capable of interpreting and evaluating complex, mufti-faceted information, ability to summarise complex information in a clear and digestible way Managing complexity and changing priorities through creative problem-solving, Innovation and creativity Ability to manage varied and complex relationships to facilitate change and improvement, and remove barriers Ability to think tactically and respond quickly to complex changing circumstances and high-pressure situations, maintaining a clear view of delivery priorities and agreed timescales Can and does apply project delivery expertise and techniques to set projects up for success, reduce ambiguity, and ensure successful delivery The ability to manage change in a constructive and sensitive way Ability to influence, persuade and motivate others An enthusiastic and effective ambassador for NHSBSA, who can command the respect and confidence of NHSBSA staff and external partners and other stakeholders The ability to create and manage multi-faceted project plans Building and maintaining constructive working relationships with key stakeholders Working collaboratively

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