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Transformation and Change Communications Officer

4 months ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

Are you ready for a new communications challenge? We’re looking for a dynamic individual to act as the key communications and engagement business partner for one of the NHS Business Services Authority’s (NHSBSA) biggest transformation programmes.

You will be part of the wider NHSBSA Communications and Marketing team with a focus on the ESR Transformation Programme, to deliver a future workforce solution for the NHS. A key element of this role will be the relationships you build with your NHSBSA colleagues, to create internal and external content for everything such as events, newsletters, social media, video, case studies and news.

We are looking for someone who can create engaging content for the programme’s various communication channels, but also proactively forecast and manage upcoming communications activity. You’ll also work with the communications team to manage the reputation of the programme in response to any media enquiries, FOIs or crises.

What do we offer?

27 days leave ( increasing with length of service ) plus 8 bank holidays
Flexible working (we are happy to discuss options such as compressed hours)
Flexi time
Hybrid working model (we are currently working largely remotely )
Career development
Active wellbeing and inclusion networks
Excellent pension
NHS Car lease scheme
Access to a wide range of benefits and high street discounts

Developing and maintaining excellent working relationships with colleagues and external stakeholders such as key delivery partners and journalists.

Acting as a communications and engagement business partner for the programme, working collaboratively with senior management teams to understand their communications challenges and develop innovative communication solutions that benefit the business and programme.

Proactively forward plan to map out communications activity.

When required, working closely with the Freedom of Information team to ensure context is provided to responses where appropriate.

Taking a proactive approach to campaigns and working with the wider team to promote initiatives and key messages as appropriate.

Writing press releases, media responses, news articles and other content for internal and external publications and channels.

Collating, reviewing, and delivering communications reports.

Deal with any media enquiries which could potentially be highly complex and sensitive, advising senior managers to take an appropriate course of action.

Work with your team to manage crisis communications to restore and rebuild reputation.

Use the Government Communication Service OASIS model to build any communication plans and strategies.

Use data and insight to influence communications activity around stakeholder needs, how they behave, how we can change behaviour and to evaluate our work.

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That’s why when you join us, you’ll be empowered and given the right support to help your career grow.

As one of the UK’s Best Big Companies to work for, we’re all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We are people connected to care.

**In this role, you are accountable for**:
Developing and maintaining excellent working relationships with the Communications team at the Department of Health and Social Care and at other Arm’s Length Bodies, journalists, and Senior Managers at the NHSBSA.

Acting as a communications and engagement business partner to the programme, working collaboratively with senior management teams to understand their communications challenges and developing innovative solutions that benefit the business and the customer, ultimately helping to deliver the NHSBSA’s business strategy.

Working closely with the Freedom of Information team to ensure context is provided to responses where appropriate.

Taking a proactive approach to media relations and working with the programme’s senior management team and the Media and Campaigns team to promote initiatives as appropriate.

Writing press releases, media responses and content for internal and external publications and channels, ensuring appropriate tone of voice and that the NHSBSA narrative and programme key messages are reflected.

Collating