Complaints Administrator/Personal Assistant

3 weeks ago

Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time
Job overview

Are you an experienced pharmacy technician looking for an integrated role providing direct patient facing duties, then this could be the opportunity for you.

We are looking for a pharmacy technician with experience in aseptic services to work within our team. We are dynamic, offering the opportunity to specialise in various roles within the department to suit your skill set.

We have successfully bid to begin to transform how monoclonal antibodies and chemotherapy is managed, and we are looking for pharmacy technicians who will begin to deliver new ways of working on our state of the art chemotherapy units.

We offer progression opportunities for staff, so if you are interested in this role, we will consider applicants who may not meet all the essential criteria at a band 4 with the support to move to band 5 once ready.

Main duties of the job

You will work in core areas of Pharmacy as well as on the chemotherapy day units. You will be a competent team leader, overseeing workload and resource. We are looking for pharmacy technicians who have, or are working towards an accredited accuracy checking qualification, and who have strong communication and proven leadership skills. Candidates will be highly motivated, a team player and someone that can respond to the pace of a busy acute Trust.

The new role will require a pharmacy technician who is passionate about patient care, and can communicate with nursing staff to best manage the day to day delivery of treatments, manage appointments, and oversee oral chemotherapy supplies. We are looking to also reduce waste and improve medicines management across the service, this will require the right candidate to contribute to training of nursing staff and regular audit activity.

The right candidate must have excellent organisational skills and be a strong communicator.

We welcome discussion at interview about flexible working/compressed hours. Many of our team enjoy the benefits of compressed hours. Our Technical workforce work weekends and Bank Holidays on a rota basis.

Working for our organisation

East Lancashire Hospitals has a history of innovation and is an exciting place to work. We are currently in the process of rolling out e-prescribing across the Trust, and we were the first Trust in the country to launch Refer-to-Pharmacy. The pharmacy teams utilise ELHT's unique e-patient tracking system to identify and target patients requiring medicines reconciliation, and as an e-pharmaceutical care planning tool.

Detailed job description and main responsibilities

See attached Job Description for full details

  • Support the Assistant Directors of Pharmacy in providing a high quality, cost effective and efficient patient centered pharmacy service to the Trust
  • Maintain and develop the highest standards of patient-focused care in the provision of Technical Services
  • Support the governance and medicines risk management agenda locally
  • Support the development of the technician and assistant teams to complement and facilitate multidisciplinary working
  • Act as a role model in the field of clinical technician pharmacy practice and provide a consistently high level of pharmaceutical service in line with corporate objectives and government initiatives
  • Support the agreed policies and procedures for safe medicines use and support mechanisms to promote high quality medicine use, effective risk management, clinical governance and adherence to Trust policies and guidelines concerning medicines use
  • Contribute to the development of the service
  • Support the professional development of technicians and assistants
Person specification Qualifications Essential criteria
  • NVQ Level 3 Pharmacy Services or equivalent qualification - approved for registration with General Pharmaceutical Council (GPhC)
  • BTEC Accuracy Checking Technician Qualification
Training Essential criteria
  • Supervisory Experience
Desirable criteria
  • A1 NVQ Assessor Qualification
Other requirements Essential criteria
  • Flexibility in working hours.
  • Advanced keyboard skills.
Communication Skills Essential criteria
  • Ability to prioritise demands on the service and plan workloads for self and others.
Personal Qualities Essential criteria
  • Supportive and motivational supervisor.
  • Flexible and calm under pressure.
  • CPD
Special Knowledge Essential criteria
  • Understanding and knowledge of GMP/COSHH.
  • Understanding of medicine's legislation and guidance i.e: Medicines Act, Misuse of Drugs Act, Safe and Secure Handling of Medicines, MHRA Alerts.
Experience Essential criteria
  • Significant post qualification experience of working in Technical Services

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