Customer Service/administration
6 months ago
Job Summary:
Customer Service Experience is essential for this role. We are seeking a highly motivated and experienced customer oriented individual to join our team as a Customer Service Representative / Administration Assistant.
As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.
**Duties**:
- Upsell additional products or services to customers when appropriate
- Maintain accurate and detailed customer records through data entry
- Analyse customer feedback and provide suggestions for improvement to management
- Assist with order processing, tracking, and fulfillment
- Handle customer complaints in a professional and efficient manner
- Provide support to other departments as needed
- Assist in Inventory management
- Assist in Ordering necessary supplies / products as required when necessary
**Skills**:
- Excellent communication skills, both verbal and written are necessary.
- Strong phone etiquette and active listening skills
- Proficient in data entry and ability to navigate computer systems / different sofrware packages is essential.
- Ability to analyse customer needs and provide appropriate solutions
We offer opportunities for career growth and development within our organisation. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.
**Job Types**: Part-time, Temporary contract, Zero hours contract
Pay: £11.44 per hour
Expected hours: 15 - 20 per week
**Benefits**:
- Casual dress
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Work Location: In person
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