Customer Service Advocate

2 days ago


Blackburn, Blackburn with Darwen, United Kingdom Means Resource Talent Solutions Limited Full time
Means Resource Talent Solutions Limited
We are a leading solicitor's firm based in Blackburn seeking a highly motivated Customer Service Advocate to join our team. As a key member of our claims processing team, you will be responsible for handling high-volume customer service/telephone queries, maintaining high-quality standards on every interaction and providing exceptional customer service.

Your main responsibilities will include:
  • Handling calls, support requests and ensuring customer satisfaction
  • Maintaining a database of customer information
  • Evaluating inquiries and escalating them to the appropriate team when necessary

Requirements:
  • Experience on the phone – incoming and outgoing calls (2 years desirable but not essential)
  • Good communication skills – verbal and written
  • Basic administrative skills – updating claim files and CRM system

What We Offer:
  • Company pension scheme

This role is a full-time position working 9-5.30, Monday to Friday in our Blackburn office, with an estimated salary of £28,000 - £38,000 per annum based on experience.

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