Customer Service Advocate
2 days ago
We are a leading solicitor's firm based in Blackburn seeking a highly motivated Customer Service Advocate to join our team. As a key member of our claims processing team, you will be responsible for handling high-volume customer service/telephone queries, maintaining high-quality standards on every interaction and providing exceptional customer service.
Your main responsibilities will include:
- Handling calls, support requests and ensuring customer satisfaction
- Maintaining a database of customer information
- Evaluating inquiries and escalating them to the appropriate team when necessary
Requirements:
- Experience on the phone – incoming and outgoing calls (2 years desirable but not essential)
- Good communication skills – verbal and written
- Basic administrative skills – updating claim files and CRM system
What We Offer:
- Company pension scheme
This role is a full-time position working 9-5.30, Monday to Friday in our Blackburn office, with an estimated salary of £28,000 - £38,000 per annum based on experience.
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