Customer Service Representative

10 hours ago


Blackburn, Blackburn with Darwen, United Kingdom Together Housing Full time
About the Role

We are seeking a highly motivated and personable individual to join our Blackburn team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing excellent customer service to our residents, answering inquiries, resolving complaints, and ensuring that all customer interactions are handled professionally and efficiently.

Responsibilities:
  • You will be the first point of contact for customers, handling their inquiries through phone, email, and social media. Your main responsibility will be to promptly respond to customer questions and provide them with accurate information about our services and policies.
  • You will resolve customer complaints and issues in a timely and satisfactory manner.
  • You will log customer interactions and maintain accurate records.
  • You will coordinate with other teams and departments to escalate and resolve customer issues.
  • You will provide guidance and support to customers regarding their housing needs and options.
  • You will maintain a positive and professional attitude when dealing with challenging customer situations.
About Us

We are one of the largest housing associations in the North of England, managing over 38,000 homes across the region. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. We are committed to having a diverse and inclusive workforce and welcome applications from candidates with any protected characteristics.

Your Benefits

In return for your hard work and dedication, you can expect a range of benefits, including:

  • A starting salary of £23,997 per annum.
  • Annual pay scale increase.
  • 27 days holiday (rising to 32 over 5 years' service) + bank holidays.
  • Fully office based in our Blackburn office for the first 6 months.
  • The opportunity to experience hybrid working once you've completed your probation and training programme.
  • A wide range of technical, professional, and personal development training opportunities.
  • An attractive pension scheme.
  • Health and wellbeing benefits, including access to GPs.
  • A range of financial and lifestyle benefits, including cycle to work, vehicle leasing, and financial advice.


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