Customer Service Representative

1 week ago


Blackburn, Blackburn with Darwen, United Kingdom Skipton Building Society Full time

Role Overview

We are seeking a skilled Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing a first-class experience for our members.

Key Responsibilities

  • Engage with customers to understand their needs and provide tailored solutions.
  • Act as the first point of contact for customers in branch and over the phone, providing a warm and welcoming service.
  • Proactively contact customers to identify and discuss their needs, ensuring the right outcome for the customer and the society.
  • Educate customers on our range of products and services, as well as the different communication channels they can use to engage with us directly.
  • Use internal systems to ensure accurate and up-to-date customer records, while identifying and supporting vulnerable customers as needed.

What We Offer

  • An annual discretionary bonus scheme, with an average on-target bonus of 8%.
  • 25 days standard annual leave, plus bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
  • A holiday trading scheme, allowing the ability to buy and sell additional annual leave days.
  • Generous employer pension contributions, up to 10% per annum dependent on employee selection.
  • Access to the Lifeworks wellbeing platform, including employee assistance and online discounts.
  • Two paid volunteering days per year, allowing you to get involved with local charities.

About Us

Skipton Building Society is a mutual organisation, owned by our members rather than shareholders. We pride ourselves on being a great place to work, with a strong focus on customer service and community involvement.

Why Join Us?

As a Customer Service Consultant at Skipton Building Society, you will have the opportunity to make a real difference in the lives of our members. You will be part of a dynamic team, working together to deliver exceptional customer service and support our members' financial goals.



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