Customer Service Representative
3 weeks ago
Role Overview
As a Customer Service Consultant at Skipton Building Society, you will be a key point of contact for our customers, providing exceptional service and support to help them achieve their financial goals.
Key Responsibilities
- Engage with customers to understand their needs and tailor solutions to meet their requirements.
- Act as the first point of contact for customers in branch and over the phone, providing a welcoming and helpful service.
- Proactively contact customers to identify and discuss their needs, ensuring that they receive the best possible service.
- Educate customers on a range of products and services, as well as the different communication channels available to engage with us.
- Maintain accurate customer records using internal systems, with a focus on supporting vulnerable customers.
- Adhere to policies, standards, and controls applicable to the role, with ongoing training and coaching to ensure excellent service delivery.
What We Offer
- Competitive salary and annual discretionary bonus scheme.
- Generous employer pension contributions and access to the Lifeworks wellbeing platform.
- 25 days standard annual leave, plus bank holidays and the option to buy and sell additional leave days.
- Opportunities to develop new skills and take on new challenges, with a focus on customer service excellence.
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