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Customer Service Representative

1 month ago

Blackburn, Blackburn with Darwen, United Kingdom SUEZ Full time

Company Overview

SUEZ is a leading provider of innovative and environmentally responsible solutions for water and waste management. Our team works tirelessly to preserve and restore our planet's natural capital for future generations.

Job Summary

We are seeking a highly motivated Customer Support Officer to join our team. The successful candidate will be responsible for managing customer relationships, resolving queries, and providing excellent customer service.

Key Responsibilities

  • Proactively manage customer at risk processes to ensure timely resolutions and retention.
  • Negotiate with clients and internal stakeholders to maintain profit margins.
  • Record and maintain customer at risk branch churn data, identifying trends and reporting to relevant stakeholders.
  • Promote SUEZ services and support the retentions team during upselling campaigns.
  • Manage age debt and liaise with affected customers.
  • Liaise with functional departments impacting customer relations/retention.
  • Recognize and capitalize on upselling opportunities within the regional portfolio.

Benefits

As a valued member of our team, you can expect:

  • A competitive salary of £23,373 plus bonus, pension, and holidays.
  • Development opportunities in a supportive and friendly environment.
  • A range of benefits reflecting your hard work and dedication.

About You

To succeed in this role, you will need:

  • Excellent communication and problem-solving skills.
  • The ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • A passion for delivering exceptional customer service.