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Customer Service Representative

3 weeks ago

Blackburn, Blackburn with Darwen, United Kingdom beBee Professionals Full time £22,000 - £28,000

About the Role

We are seeking a Customer Service Representative to join our team in Blackburn, United Kingdom. As the first point of contact for customers, you will provide excellent service and resolve queries efficiently.

Key Responsibilities:

  • Handle incoming calls, emails, and chat inquiries from customers.
  • Provide accurate information regarding products and services.
  • Resolve customer issues efficiently and escalate when necessary.
  • Process customer orders and manage account information.
  • Keep records of customer interactions and follow-up tasks.
  • Collaborate with other departments to ensure customer satisfaction.
  • Perform administrative tasks as needed.

Requirements:

  • Prior experience in a customer service role is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume inquiries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.
  • Capacity to work independently and as part of a team.
  • Flexibility to work various shifts, including weekends.

Compensation Package:

  • A competitive salary (£22,000 - £28,000 per annum) with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Ongoing training and development opportunities.
  • A supportive work environment with clear career progression.
  • Flexible working options.

About beBee Professionals

We offer a dynamic work environment where professionals can grow and develop their careers. If you are passionate about delivering exceptional customer service, we encourage you to apply.