Brand Ambassador and Customer Service Representative

2 days ago


Blackburn, Blackburn with Darwen, United Kingdom Pets Choice Limited Full time

We are seeking a highly skilled Brand Ambassador and Customer Service Representative to join our team at Pets Choice Limited. As a brand ambassador, you will be responsible for promoting our brand and products while providing exceptional customer service and support to our clients.

About the Job:

In this role, you will be responsible for resolving customer complaints and issues related to our pet food products. You will also be expected to promote our brand and products through various channels.

Main Responsibilities:

  • Respond to and resolve customer queries and complaints via various channels.
  • Deal with and resolve complaints and enquiries for assigned brands or manufacturing sites.
  • Demonstrate empathy and understanding when dealing with Suspected Adverse Reactions, Suspected Lack of Expected Efficacy, and Incidents.

Key Requirements:

  • FMC Background in consumer relations role.
  • Knowledge and experience of CRM systems in a contact centre environment.
  • A genuine interest in working with and helping customers.
  • Good listening skills to identify and define issues raised by customers.
  • Empathy and emotional intelligence.
  • Must be fluent in English.

Estimated Salary: $50,000 - $65,000 per annum.



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