Customer Service Administrator

6 months ago


Blackburn, United Kingdom Graham & Brown Full time

**Graham & Brown** has gone from being just a wallpaper manufacturer to an interior lifestyle brand driven by high-quality products and exceptional customer experience. We are currently looking for a** **part time **Customer Service Administrator** to join our team in **Blackburn **on a** permanent basis. **We have 16 hours available worked over 3 days, including regular weekend work. In return, you will receive a competitive salary of **£8,799 - £9,258 per annum, plus excellent benefits.**

**We offer a range of excellent benefits, including**:

- 32 days’ holiday entitlement (inclusive of bank holidays) pro-rated for part-time working
- Free on-site parking
- Generous staff discount - up to 60%- on all Graham & Brown products
- Access to employee benefits portal
- Generous pension - 4% employee and 6% employer
- Life Assurance
- Friendly working environment
- Collaborative Culture
- Thorough Induction Programme
- Home working for weekend days

As our **Customer Service Administrator,** you will give first class customer service, always putting the customer at the heart of our business.

**Your key responsibilities as our Customer Service Administrator will include**:

- Performing administrative duties throughout the department
- Expediting urgent customer orders
- Investigating and resolving customer complaints and seeing them through to a satisfied conclusion
- Providing excellent customer service in day to day contact with customers in a professional and friendly manner
- Working closely with the Customer Service team, sharing information and always learning. Strong relationships also essential with our Logistics Admin and Returns Team, Ecommerce, UK Sales Admin and Digital Design
- Working with our third party payment /logistics who handle all of our European orders

**What we are looking for in our Customer Service Administrator**:

- Customer focussed
- Previous experience of working in a busy Customer Service Department
- Excellent telephone manner
- Strong demonstrable communication skills, both written and verbally
- An ability to multitask and work well under pressure
- Good IT skills, with the ability to work comfortably within Microsoft Word, Excel and bespoke systems
- A well organised individual who has the ability to work on own initiative
- A great problem solver
- Previous experience on Zendesk or similar platforms, though not essential, would be advantageous
- Knowledge or past experience working in a similar industry

If you have the skills and experience we are looking for, click ‘ **Apply** ’ now to be considered for our **Customer Service Administrator** vacancy **-** we’d love to hear from you



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