Customer Service/administration
6 months ago
Monday 8.30am to 5pm and Friday 9am to 5pm.
**Job role**
- Processing returns and exchanges within the order management system. This would also include reaching out to customers in some circumstances to ensure the correct action is taken.
- Capturing all customer enquiries within our CRM system accurately, in order to give us accurate stats to report back to the business.
- Contacting product teams to get answers for customer enquiries where we don’t have the knowledge or information.
- Checking product availability and recognising if there is potential for more stock to be made available.
- Handling complaints or escalating them to the relevant teams where necessary.
- Liaising with couriers for delivery disputes.
- Highlighting website issues to the relevant teams.
- Assisting the merchandiser for tasks relating to stock within SAP (full training will be provided)
**Experience and skills**
- Experience working in a customer service role.
- Strong communication skills
- Excellent IT skills (including Microsoft office)
- Keen eye for detail
- Pro-activeness
- Administrative skills (preferred)
- Knowledge of E-commerce (preferred)
**Job Types**: Full-time, Temporary contract
Contract length: 3 months
**Salary**: From £11.19 per hour
**Benefits**:
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Blackburn: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
Work Location: In person
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