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Customer Service Administrator

3 weeks ago

Blackburn, United Kingdom Prestige Medical Full time

Prestige Medical are seeking a self-motivated and well-spoken Customer Service Administrator to join our service team. A meticulous, detail-oriented Administrator to evaluate the needs of our customers.

To be successful as a Customer Service Administrator you should be able to build instant rapport with the service team and our customers. Meeting customers’ expectations and KPI’s is essential.

Key responsibilities include identifying and meeting customer needs within their allotted geographic area, maintaining good customer relationships, liaising with the team of service engineers and planning their diary in line with customer expectations.

Job type: Full time

9:00am - 5:00pm Monday - Thursday

8:00am - 4:00pm Friday

Salary £20,000 p.a.

Benefits: Free car parking

Flexible working

Company pension

25 days annual leave

**Essential Duties and Responsibilities**:

- Answering the customer care calls.
- Processing orders for customers.
- Communicating with customers, at all levels.
- Handle customers in a professional manner.
- Deal with customer queries.
- Work with other departments.
- Understanding customers' needs with respect to service deliverables.
- Providing telephone assistance to customers.
- Answering potential customers' questions and sending additional information via mail or other routes.
- Keeping up with service information and updates.
- Maintaining a database of current customers using Sage 200.

**Skills**:

- Proficiency in using service software, preferably Sage 200 or Microsoft Dynamics.
- Highly self-motivated.
- Professional at all times.
- Passionate about the Service Delivery
- Customer Focused
- Possess first-class time management capability
- Have first-rate interpersonal skills
- Be able to network and negotiate
- Very collaborative, both with the customer and internal within the organisation.

**Qualifications**:

- Proficiency in Service delivery software, Sage 200 or Microsoft Dynamics or equivalent.
- Previous experience in a service co-ordination role essential.
- Excellent communication skills, both verbal and written.
- Good organizational skills and the ability to multitask.
- Excellent phone skills.
- Exceptional customer service skills.
- Excellent time keeping and punctuality

**Salary**: £21,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Blackburn, BB1 2QR: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)