Complaints Coordinator
1 week ago
Job Summary
As a Complaints Coordinator for the East Lancashire Hospitals NHS Trust, you will provide a comprehensive and high-quality administrative support service to the Directorate Manager and Directorate Matrons. You will also be responsible for coordinating complaints in a speedy, professional, and caring manner.
Main Responsibilities
Key duties of the role include:
- Providing administrative support to the Directorate Manager and Directorate Matrons
- Coordinating complaints in a timely and professional manner
- Ensuring all complaints are dealt with in accordance with Trust policies and procedures
- Attending training courses as required to maintain competence
- Conducting duties with regard to the Trust's values and vision
About the Role
This is an office-based role, working Monday to Friday, 9am to 5pm. The successful candidate will be expected to work flexibly within their pay band and only carry out activities for which they are competent.
Requirements
To be successful in this role, you will need:
- GCSE English at grade 4 or above
- IT skills, including Microsoft Office and typing qualifications
- At least 2 years of comprehensive secretarial experience or equivalent
Desirable Qualifications
The following qualifications are desirable:
- oWinscribe digital dictation system or similar
- ECDL/Experience using ELHT Systems
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