Customer Service Coordinator

3 weeks ago

Blackburn, Blackburn with Darwen, United Kingdom Pets Choice Full time

Position:
Service Coordinator

Employment Type:
Full Time, Permanent

At Pets Choice, we pride ourselves on being a leading manufacturer in the pet food industry, offering a diverse range of products including food, treats, toys, and healthcare solutions for pets and small animals.

Our distribution channels encompass Grocery, Discounter, Wholesale, High Street Retail, eCommerce, Pet Specialist, and Export markets.

As we continue to expand sustainably, we are eager to enhance our exceptional teams to maintain our position as a top player in the pet sector.
Make Pets Choice, Your Choice.
Your role will involve supporting the efficient delivery of our services, ensuring that customer orders are fulfilled accurately and promptly. This includes:

  • Proactively planning and addressing service delivery challenges while collaborating with customers and internal teams.
  • Responding to and resolving customer service inquiries effectively.
  • Generating and distributing service reports to customers and internal stakeholders based on established KPIs.
  • Identifying potential service risks related to stock availability and other factors, and taking necessary actions to mitigate these issues.
  • Leading investigations into customer service complaints and providing timely updates.
  • Assisting with order rebooking or product recalls as needed.
  • Facilitating claims processing in accordance with established approval limits.
  • Collaborating with customers and internal teams to enhance sales and product availability, including managing reorder requests and stock replenishment targets.
  • Accessing and updating customer portal orders to meet service and order requirements.
  • Managing new customer inquiries and providing after-sales support.
  • Supporting commercial teams by communicating supply chain requirements for product launches.
  • Ensuring compliance with business policies and legal regulations, including GDPR.
  • Recording data for internal and external reporting purposes.

To be successful in this role, candidates should possess:

  • Experience in a sales office or order processing environment, ideally in a customer-facing role.
  • Strong IT proficiency, particularly with Microsoft Office and data management systems.
  • Exceptional customer service skills, with the ability to communicate effectively and empathetically.
  • Analytical skills to interpret data and manage multiple tasks efficiently.
  • Fluency in English.

Additional benefits include:

  • 25 days of annual leave.
  • Staff discounts on Pets Choice products.

We welcome applications from individuals with experience in roles such as Administrator, Order Processing, Customer Support, and other related positions.

  • Office Coordinator

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Service Care Solutions Full time

    Service Care Solutions is seeking a skilled Office Coordinator for a temporary engagement. This position is a full-time opportunity, operating from 9 AM to 4 PM. We are in search of a capable Office Coordinator who is comfortable with a temporary contract but is also interested in the potential for a permanent position with our organization. Our organization...

  • Service Level Coordinator

    3 days ago

    Blackburn, Blackburn with Darwen, United Kingdom Pets Choice Full time

    About Pets ChoiceWe are a leading Pet Food Manufacturer in the UK, home to renowned FMCG Pet Brands such as Webbox, Felight, Bob Martin, Meatiful, and Vets Kitchen.Our product portfolio encompasses a wide range of pet food, treats, toys, accessories, and healthcare solutions.Job SummaryWe are seeking a highly skilled Service Level Coordinator to join our...

  • Service Level Coordinator

    3 days ago

    Blackburn, Blackburn with Darwen, United Kingdom Pets Choice Full time

    About Pets ChoiceWe are a leading Pet Food Manufacturer in the UK, home to renowned FMCG Pet Brands such as Webbox, Felight, Bob Martin, Meatiful, and Vets Kitchen.Our product portfolio encompasses a wide range of pet food, treats, toys, accessories, and healthcare solutions.Job SummaryWe are seeking a highly skilled Service Level Coordinator to join our...

  • Service Level Coordinator

    3 days ago

    Blackburn, Blackburn with Darwen, United Kingdom Pets Choice Full time

    About Pets ChoiceWe are a leading Pet Food Manufacturer in the UK, home to renowned FMCG Pet Brands such as Webbox, Felight, Bob Martin, Meatiful, and Vets Kitchen.Our ProductsWe offer a diverse range of products, including food, treats, toys, accessories, and healthcare solutions for pets.Job TypeThis is a Full Time, Permanent position.Key...

  • Service Level Coordinator

    3 days ago

    Blackburn, Blackburn with Darwen, United Kingdom Pets Choice Full time

    About Pets ChoiceWe are a leading Pet Food Manufacturer in the UK, home to renowned FMCG Pet Brands such as Webbox, Felight, Bob Martin, Meatiful, and Vets Kitchen.Our ProductsWe offer a diverse range of products, including food, treats, toys, accessories, and healthcare solutions for pets.Job TypeThis is a Full Time, Permanent position.Key...

  • Customer Service Representative

    6 days ago

    Blackburn, Blackburn with Darwen, United Kingdom Ardonagh Advisory Full time

    Job Summary:We are seeking a highly organized and detail-oriented Part Time Client Services Coordinator to join our team at Ardonagh Advisory. As a key member of our administrative team, you will be responsible for providing exceptional customer service and administrative support to our clients and internal stakeholders.Key Responsibilities:Provide timely...

  • Customer Service Representative

    4 days ago

    Blackburn, Blackburn with Darwen, United Kingdom Ardonagh Advisory Full time

    Job Summary:We are seeking a highly organized and detail-oriented Part Time Client Services Coordinator to join our team at Ardonagh Advisory. As a key member of our administrative team, you will be responsible for providing exceptional customer service and administrative support to our clients and internal stakeholders.Key Responsibilities:Provide timely...

  • Maintenance Service Coordinator

    6 days ago

    Blackburn, Blackburn with Darwen, United Kingdom The People Pod Careers Full time

    About the Role:The People Pod Careers is seeking a seasoned Property Help Desk Manager to lead our dynamic help desk team. As a key member of our operations team, you will play a pivotal role in coordinating a range of services, including reactive maintenance, compliance work, and planned void maintenance.Key Responsibilities:Help Desk Management: Direct the...

  • Customer Support Coordinator

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Chubb Fire & Security Full time

    Position Overview: Customer Service AdministratorAs a vital member of our team, the Customer Service Administrator will deliver outstanding service and assistance to our national Fire Extinguisher clientele, collaborating closely with third-party facilities management organizations. This role involves working in tandem with Regional Account Managers to...

  • Customer Service Specialist

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Stoneacre Motor Group Full time

    Position Overview About the Role... We are thrilled to announce an opening for a Senior Customer Service Specialist. This is an exceptional opportunity to become part of one of the UK's rapidly expanding automotive groups. This role offers a remarkable chance to advance your customer service skills and excel in your career. You will be tasked with...

  • Acute Visiting Service Coordinator

    3 days ago

    Blackburn, Blackburn with Darwen, United Kingdom East Lancashire Medical Services Ltd Full time

    Job DescriptionJob Title: Acute Visiting Service CoordinatorJob Summary: We are seeking a highly organized and detail-oriented individual to join our team as an Acute Visiting Service Coordinator. The successful candidate will be responsible for coordinating the Acute Visiting Service, ensuring seamless communication with healthcare professionals, patients,...

  • Acute Visiting Service Coordinator

    3 days ago

    Blackburn, Blackburn with Darwen, United Kingdom East Lancashire Medical Services Ltd Full time

    Job DescriptionJob Title: Acute Visiting Service CoordinatorJob Summary: We are seeking a highly organized and detail-oriented individual to join our team as an Acute Visiting Service Coordinator. The successful candidate will be responsible for coordinating the Acute Visiting Service, ensuring seamless communication with healthcare professionals, patients,...

  • Part Time Client Services Coordinator

    1 day ago

    Blackburn, Blackburn with Darwen, United Kingdom Ardonagh Advisory Full time

    Job Summary:We are seeking a highly organized and detail-oriented Part Time Client Services Coordinator to join our team at Ardonagh Advisory. As a key member of our administrative team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and accurate responses to client inquiries...

  • Part Time Client Services Coordinator

    1 day ago

    Blackburn, Blackburn with Darwen, United Kingdom Ardonagh Advisory Full time

    Job Summary:We are seeking a highly organized and detail-oriented Part Time Client Services Coordinator to join our team at Ardonagh Advisory. As a key member of our administrative team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and accurate responses to client inquiries...

  • Expenses Coordinator

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Lancashire Teaching Hospitals Full time

    Job Overview Are you interested in becoming part of a dynamic and innovative Payroll Department? We are seeking to hire an Expenses Coordinator who is dedicated to delivering exceptional customer service to our clients. The ideal candidate will possess strong communication skills, both on the phone and in writing, along with proficient administrative and IT...

  • Office Coordinator

    7 days ago

    Blackburn, Blackburn with Darwen, United Kingdom Service Care Solutions - Healthcare Full time

    **Job Summary**Service Care Solutions - Healthcare is seeking an experienced Administrator to provide general administrative support to our team. This is a full-time role working 9AM-4PM, with the opportunity to progress into a permanent position with our client.**About the Role**Provide administrative support to our team, including managing bookings and...

  • Senior Legal and Customer Services Administrator

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Pets Choice Full time

    Job Title: Senior Legal and Customer Services Administrator Job Type: Full Time, Permanent Pets Choice is a rapidly expanding manufacturer in the pet food sector, recognized for its prominent FMCG brands including Webbox, Felight, Bob Martin, Meatiful, and Vet's Kitchen. Our offerings encompass a diverse range of products such as food, treats, toys,...

  • Transport Logistics Coordinator

    15 hours ago

    Blackburn, Blackburn with Darwen, United Kingdom Square Peg Associates Ltd Full time

    Job Title: Transport Logistics CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Transport Logistics Coordinator to join our team at Square Peg Associates Ltd. As a key member of our operations team, you will be responsible for coordinating the transportation of goods and ensuring that our customers receive their deliveries on...

  • Transport Logistics Coordinator

    12 hours ago

    Blackburn, Blackburn with Darwen, United Kingdom Square Peg Associates Ltd Full time

    Job Title: Transport Logistics CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Transport Logistics Coordinator to join our team at Square Peg Associates Ltd. As a key member of our operations team, you will be responsible for coordinating the transportation of goods and ensuring that our customers receive their deliveries on...

  • Clinical Coordinator

    1 day ago

    Blackburn, Blackburn with Darwen, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Job OverviewEast Lancashire Hospitals NHS Trust is seeking a highly organized and detail-oriented individual to join our Endoscopy team as a Clinical Coordinator. In this role, you will be responsible for managing and administering waiting lists, ensuring accurate and timely administration of patient information, and providing excellent customer service to...