Acute Visiting Service Coordinator

4 days ago

Blackburn, Blackburn with Darwen, United Kingdom East Lancashire Medical Services Ltd Full time
Job Description

Job Title: Acute Visiting Service Coordinator

Job Summary: We are seeking a highly organized and detail-oriented individual to join our team as an Acute Visiting Service Coordinator. The successful candidate will be responsible for coordinating the Acute Visiting Service, ensuring seamless communication with healthcare professionals, patients, and families.

Key Responsibilities:

  • Coordinate referrals and manage incoming calls using EMIS Web Operating System
  • Manage incoming referrals and dispatch to visiting crews using EMIS and Webfleet systems
  • Liaise with GP Practices regarding duplicate/cancelled referrals and missing or incomplete information
  • Liaise with visiting teams to ensure effective and efficient use of resources to cover geographical location of visits
  • Support and assist colleagues and clinicians with administrative duties
  • Act as a first point of contact in the absence of a Supervisor and mitigate against unplanned events and provide solutions
  • Ensure that patients are kept informed of waiting times or delays for their scheduled visits
  • Make the Clinician/Navigators aware of cancelled visit appointments and assist in the completion of these cases as per Operational Policies and Procedures
  • Deliver a high-quality coordination service to patients and healthcare professionals
  • Accurately record on a clinical system all relevant data for each contact and direct appropriately
  • Where demographics are incomplete, all necessary checks e.g. NHS Spine to ensure most up-to-date records are available
  • Undertake the booking of appointments/visits across a number of services in line with agreed timescales
  • Provide a first-class reception service, ensuring a professional meet and greet, efficient registration, and onward referral to the relevant area/service
  • Liaise with the Supervisor and clinical shift lead regarding any operational issues affecting the flow of patients and ensure excessive waiting times do not occur
  • Follow the failed encounter procedure for all patients that DNA for a face-to-face assessment
  • Facilitate the transfer of electronic data both externally and internally ensuring that IG rules are followed at all times
  • Responsible for undertaking administration duties within the service
  • Perform any tasks as requested that are within the boundaries of the role
  • Ensure that all ELMS policies and procedures form the basis of all decision making
  • Support Staff on PLT days when able
  • Support the control and management of medicines and supplies
  • Complete daily/monthly reports such as INT and Death Reports
  • Enter Special Notes onto Adastra
  • Deputise for the AVS Supervisor when required

Requirements:

  • Experience and knowledge of patient information systems e.g. EMIS
  • Experience in the use of computer systems
  • Good general office skills
  • Experience of working in a receptionist/office environment as part of a team
  • Experience of computer packages
  • Confidentiality

Qualifications:

  • Educated to GCSE Level C English or Level 2 English skills
  • Numeracy skills GCSE Level C or Level 2 Numeracy skills
  • NVQ Level 2 Customer services
  • NVQ Level 2 Business Administration

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details: East Lancashire Medical Services Ltd

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