Acute Visiting Service Coordinator

1 day ago


Blackburn, Blackburn with Darwen, United Kingdom East Lancashire Medical Services Ltd Full time
Job Description

Job Title: Acute Visiting Service Coordinator

Job Summary: We are seeking a highly organized and detail-oriented individual to join our team as an Acute Visiting Service Coordinator. The successful candidate will be responsible for providing administrative support to our healthcare operations team, ensuring the smooth delivery of our services to patients.

Key Responsibilities:

  • Receive and process referrals from General Practitioners using our patient information system, EMIS.
  • Manage incoming referrals and dispatch to visiting crews using EMIS and Webfleet systems.
  • Liaise with General Practitioners regarding duplicate or cancelled referrals and missing or incomplete information.
  • Liaise with visiting teams to ensure effective and efficient use of resources to cover geographical locations of visits.
  • Provide administrative support to colleagues and clinicians, including data entry and record-keeping.
  • Act as a first point of contact in the absence of a supervisor and mitigate against unplanned events.
  • Ensure patients are kept informed of waiting times or delays for their scheduled visits.
  • Make clinicians and navigators aware of cancelled visit appointments and assist in the completion of these cases.

Requirements:

  • Experience and knowledge of patient information systems, such as EMIS.
  • Experience in the use of computer systems and good general office skills.
  • Experience of working in a receptionist/office environment as part of a team.
  • Experience of computer packages and confidentiality.
  • Desirable: experience of working in primary care and experience of working in a GP practice.

Qualifications:

  • Educated to GCSE Level C English or Level 2 English skills.
  • Numeracy skills GCSE Level C or Level 2 Numeracy skills.
  • NVQ Level 2 Customer Services.
  • NVQ Level 2 Business Administration.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details:

East Lancashire Medical Services Ltd



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