Elective Care

4 weeks ago


Blackburn, United Kingdom Totally Full time
About the Role…

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.

As Patient Service Administrator you will provide a full and efficient administrative service to clinical teams. This will include personal dictation, and ensuring that all documentation (for example discharge summaries, operation notes, reports, theatre lists, outpatient clinic notes and clinic/appointment letters) is produced to a high standard. Ensure all information is secure and confidentiality of information is maintained at all times

Having prior experience in dealing end users you will provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.

This is a zero hours position, paid at an hourly rate of £11.44.

‘Totally seeks to improve healthcare outcomes for all through the delivery of exceptional health and wellbeing services.’

Your Day to Day…

• Assist in monitoring the outpatient, in-patient and day case waiting list and escalate any potential issues
• Ensure that waiting times meet NHS standards and targets
• Use multiple computer systems as required within the organisation such System1, NHS E-referrals,
• Ensure accurate and up-to-date patient details are maintained on patient information systems
• Maintain medical records and patient files in line with the Record keeping policy
• Respond to complaints where appropriate, escalating to Line Manager if unable to resolve

Qualification, Experience & Training…

Essential
• Minimum of 3 level 2 qualifications e.g., GCSE grade A-C or equivalent in Maths and English
• Clinical Document Management (CDM) System One, (Electronic Patient Record) or equivalent
• Previous clerical experience
• Working in an NHS/clinical environment e.g., hospital, GP surgery, CCG
• Experience of working in a multi-disciplinary team
• Experience of working in a healthcare setting
• Customer Care experience
• Experience of handling patient complaints

Reward & Benefits…
• 25 days annual leave (plus 3 buy back days)
• My Totally Rewards (online discount portal),
• 6% Employer Pension contribution,
• Share save scheme,
• Opportunities for career development,
• Employee assistance program,
• Virtual GP Services – 24/7 GP Appointments,
• WeCare Wellbeing

Disclosure & Barring…
Successful candidates will be required to undergo a Disclosure & Barring Check.
=========================================

  • Blackburn, Blackburn with Darwen, United Kingdom Totally Full time

    About the RoleWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Totally. As an Elective Care Coordinator, you will play a critical role in ensuring the smooth operation of our clinics and providing exceptional support to our patients and clinicians.The ideal candidate will have excellent communication...


  • Blackburn, Blackburn with Darwen, United Kingdom Totally Full time

    About the RoleWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Totally. As an Elective Care Coordinator, you will play a crucial role in ensuring the smooth operation of our clinics and providing exceptional support to our patients and clinicians.Key ResponsibilitiesDealing with Patients and...


  • Blackburn, Blackburn with Darwen, United Kingdom Totally Full time

    About the RoleAs a Service Administrator for Totally, you will be working within the planned care division at our Innovation Centre. Reporting to the Office Manager, this post will involve dealing with patients and clinicians to ensure the smooth running of clinics.These Service Administrators will be on a full-time/part-time permanent basis and will work as...


  • Blackburn, Blackburn with Darwen, United Kingdom Totally Full time

    About the RoleAs a Service Administrator for Totally, you will be working within the planned care division at our Innovation Centre. Reporting to the Office Manager, this post will involve dealing with patients and clinicians to ensure the smooth running of clinics.These Service Administrators will be on a full-time/part-time permanent basis and will work as...

  • Elective Care

    4 weeks ago


    Blackburn, United Kingdom Totally Full time

    About the Role…As Patient Service Administrator you will provide a full and efficient administrative service to clinical teams. This will include personal dictation, and ensuring that all documentation (for example discharge summaries, operation notes, reports, theatre lists, outpatient clinic notes and clinic/appointment letters) is produced to a high...

  • Elective Care

    4 weeks ago


    Blackburn, United Kingdom Totally Full time

    About the Role…Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.As Patient Service Administrator you will provide a full and efficient administrative service to clinical teams. This will include personal dictation, and ensuring that all documentation (for example discharge...


  • Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

    We are looking to recruit a highly motivated and skilled Advanced Clinical Practitioner with both an interest and experience in deteriorating patients. The role requires strong leadership with an ability to drive innovation and strive for quality care. The Acute Care Team are a team of ACPs, prescribing and non prescribing practitioners with both nursing...

  • Clerical Officer

    3 months ago


    Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

    We have a position within the Health Records Department, RBH. Monday - Friday 9-5, 37.5 hours per week. East Lancashire Hospitals NHS Trustprovides a range of health care services primarily for the people of East Lancashire, which comprises of the Boroughs of Blackburn, Burnley, Hyndburn, Pendle, Ribble Valley and Rossendale. Our Trust aims to provide...

  • Clerical Officer

    3 months ago


    Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

    We have a position within the Health Records Department, RBH. Monday - Friday 9-5 pm, 37.5 hours East Lancashire Hospitals NHS Trust provides a range of health care services primarily for the people of East Lancashire, which comprises of the Boroughs of Blackburn, Burnley, Hyndburn, Pendle, Ribble Valley and Rossendale. Our Trust aims to provide...

  • Clerical Officer

    3 months ago


    Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

    We have a fantastic team of people who are conscientious, caring, reliable and compassionate, all qualities which are essential to the NHS. If you want to be part of this team and have the necessary skills we would like to meet you. Vacancy within Health Records Department, Royal Blackburn Teaching Hospital. Monday - Friday working hours 12pm - 8pm - 37.5...


  • Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

    The post holder will assist in providing a clinical service in elective and emergency General Surgery to the population of East Lancashire and the adjoining areas. This will include the provision of care for in-patients both pre and perioperatively. The roles include out of hours work on the on-call rota which is 1:16 on a full shift system. It covers...


  • Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

    We are seeking to appoint 2 Consultants to work within the directorate of Trauma and Orthopaedic. The Consultant must be fellowship trained and comfortable dealing with all aspects of elective orthopaedics and trauma. Subspeciality interest in lower limb, arthroplasty, and revision arthroplasty is required. We expect this person to help deliver and...


  • Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Job overview To provide and promote the highest possible standard of care based on professionally determined standards and accept accountability for the patient as an individual, providing autonomy. Support, innovative clinical practice contributing to implementing nursing policies based on National and Local strategies for Health Care. To rotate...

  • Nursing Associate

    3 months ago


    Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

    An exciting opportunity has arisen for a band 4 nursing associate to join our silver SPEC Trauma and Orthopaedic team. We are a 23 bedded ward nursing acute trauma and complex fractures/ injuries. We also Nurse complex elective Orthopaedic patients **Our nurse staffing ratio is**: 4 RN's & 4 HCA's on long days and 2 RN's & 3 HCA's on nights. We work on a 12...

  • Nursing Associate

    3 months ago


    Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

    An exciting opportunity has arisen for a band 4 nursing associate to join our silver SPEC Trauma and Orthopaedic team. We are a 23 bedded ward nursing acute trauma and complex fractures/ injuries. We also Nurse complex elective Orthopaedic patients **Our nurse staffing ratio is**: 4 RN's & 4 HCA's on long days and 2 RN's & 3 HCA's on nights. We work on a 12...


  • Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Support the flow of patients through emergency and elective pathways and provide a proactive and efficient service from admission to discharge, ensuring all patients receive safe, personal and effective care throughout their stay at ELHT. Support, under the guidance of the Senior Complex Case Manager, the discharge processes that comply with Hospital...

  • Nursing Associate

    3 months ago


    Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

    An exciting opportunity has arisen for a Band 4 Nursing Associate to work on a 17 bedded Surgical ward, primarily taking patients with a hepatobiliary and colorectal conditions with nursing ratio of 1-6 on the day shift and 1-9 on the night shift. As the regional centre for patients requiring elective management of pancreatic and liver disorders, including...


  • Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Job overview Elective Admissions is based at Burnley General Hospital, however on occasions there will be a requirement to work at the Royal Blackburn Hospital. Hours of work will be 37.5 per week Monday to Friday between 8.00am and 6.00pm 5 days a week. This is an exciting opportunity to join a busy team of clerks to gain knowledge and experience of...


  • Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

    An exciting opportunity has arisen for a enthusiastic Radiographer to join East Lancashire Hospitals NHS Trust as Lead Practice Educator for Radiology. The post holder will be responsible for the management of the clinical training of Undergraduate Radiographers, Trainee Assistant Practitioners and Apprentices whilst in the Radiology departments at ELHT,...


  • Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

    East Lancs Hospitals NHS Trust (ELHT) is the education provider for several UK universities. We are responsible for clinical placement/education for Undergraduate Medical Students, Physician Associate Students and Dental Students. Our current partners are University of Central Lancashire (UCLan) and Lancaster Medical School. Over the summer we welcome...