One Desk Advisor – IT

1 week ago


London, United Kingdom UCL Eastman Dental Institute Full time

About the role

Main purpose of the job

Provide a professional advisory service to customers across a broad range of queries and processes, including supporting with complex case management, producing correspondence and handling customer queries. Interact with customers using various communication channels, such as ticketing system, phone calls and live chat. Where possible, and in line with agreed procedures, the One Desk IT Analyst will provide first contact resolution, taking ownership of queries to point of resolution.

Take responsibility for managing and dealing with contacts that are assigned to them, ensuring that accurate and customer focused responses are given within relevant SLA’s and within UCL policy/process. To deliver this service it is key that excellent working relationships are built with internal and external stakeholders.

If you need any further information regarding the role please email

About you

We are looking for someone with experience working in IT Helpdesk with first line support experience. Clear and effective communication skills are required. Consistently displaying the highest standard of customer service, with a focus on accuracy. You will be required to manage your workload through prioritisation, time management, and organisational skills.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) Additional 5 days’ annual leave purchase scheme Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan Immigration loan Relocation scheme for certain posts On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance
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