Care Navigator
4 weeks ago
Job summary
Positions: Care Navigator
Village Health Group (VHG) is a large multi-site GP Practice in Rushcliffe,South Nottinghamshire. The 4 sites are located at Keyworth, East Leake,Ruddington & Sutton Bonington.
There is an excitingopportunity to join the VHG group as it goes through a period of change and restructureand a chance to enjoy a vibrant and forward-thinking primary care team, workingclosely with all colleagues in the VHG team.
We are looking to recruit a fulltime Care Navigator position. Applicants must be organised and self-sufficient,with the ability to greet patients andanswer telephones in a confident, professional and courteous manner, directcalls, take messages, and provide a first-class service to patients of thepractice.
Main duties of the job
Administration experience in afast-paced environment is essential, with the ability to think on your feet anddemonstrate a pro-active approach to problem solving. The successful candidates will also need to be able totravel to any of the 4 sites as required, so access to transport will beessential.
Abackground in a related administrative role would be useful but is not essential,but a desire to learn is a must. The successful candidates willneed to have a flexible approach and be able to work in a busy team at any ofthe 4 sites as required. Providing cover during busy periods and sickness isessential for this role.
About us
If you are interestedin this opportunity and would like an informal discussion about the available roles,please feel free to contact one of the Village Health Group Care Navigator Managers.
Leanne Burton or Taryn Topol
Rate of pay: £ perhour
Application Closing Date: Friday 31st May 2024
Interviews: W/C 10th June 2024
Job description
Job responsibilities
Care Navigator - JobDescription
Job Title:
Care Navigator
Responsible to:
Care Navigator Manager
Responsible for:
N/A
Job Purpose:
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities
Telephone Duties
1.
Making appointments
2.
Taking requests for prescriptions from housebound patients
3.
Giving out results
4.
Ambulance transport bookings for on the day service
5.
Home visit requests
6.
Deal with general enquiries and complaints
7.
Contacting other providers
Duties
8.
Register new patients and temporary residents, when required
9.
Greet and direct patients and visitors
10.
Making appointments
11.
Handing out prescriptions
12.
Ensure outstanding queries are explained and handed over to next shift, as necessary
13.
Respond to needs of doctors and nurses during surgery
14.
Collect payments from patients for non-NHS services
15.
Deal with general enquiries and complaints
Filing
16.
Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)
Prescriptions
17.
Dealing with requests for repeat prescriptions
18.
Raising prescriptions as per Practice protocols
19.
Dealing with queries relating to prescriptions
General
20.
Input and extract information from Practice computer system
21.
Observe health and safety guidelines at all times
22.
General housekeeping ( keeping reception and waiting areas tidy)
23.
Any other reasonable duties as necessary
24.
Observe Confidentiality policy and guidelines at all times
25.
Opening up / locking up of practice premises and maintaining security in accordance with practice protocols
26.
Have an overview of admin tasks (eg. cytology admin, recalls)
Person Specification
Qualifications
Essential
Good standard of general education
Desirable
GCSE Mathematics C or above GCSE English C or above AMSPAR Receptionist certificate NVQII in Customer Care
Knowledge
Desirable
Knowledge of SystmOne
Experience
Essential
Experience of working with the general public
Desirable
Experience of reception work Experience of working within General Practice
Skills
Essential
Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills
Behaviours
Essential
Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality
Knowledge
Desirable
Knowledge of SystmOne-
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