Care Navigator

4 weeks ago


Nottingham, United Kingdom PartnersHealth Full time

Job summary

Positions: Care Navigator

Village Health Group (VHG) is a large multi-site GP Practice in Rushcliffe,South Nottinghamshire. The 4 sites are located at Keyworth, East Leake,Ruddington & Sutton Bonington.

There is an excitingopportunity to join the VHG group as it goes through a period of change and restructureand a chance to enjoy a vibrant and forward-thinking primary care team, workingclosely with all colleagues in the VHG team.

We are looking to recruit a fulltime Care Navigator position. Applicants must be organised and self-sufficient,with the ability to greet patients andanswer telephones in a confident, professional and courteous manner, directcalls, take messages, and provide a first-class service to patients of thepractice.

Main duties of the job

Administration experience in afast-paced environment is essential, with the ability to think on your feet anddemonstrate a pro-active approach to problem solving. The successful candidates will also need to be able totravel to any of the 4 sites as required, so access to transport will beessential.

Abackground in a related administrative role would be useful but is not essential,but a desire to learn is a must. The successful candidates willneed to have a flexible approach and be able to work in a busy team at any ofthe 4 sites as required. Providing cover during busy periods and sickness isessential for this role.

About us

If you are interestedin this opportunity and would like an informal discussion about the available roles,please feel free to contact one of the Village Health Group Care Navigator Managers.

Leanne Burton or Taryn Topol

Rate of pay: £ perhour

Application Closing Date: Friday 31st May 2024

Interviews: W/C 10th June 2024

Job description

Job responsibilities

Care Navigator - JobDescription

Job Title:

Care Navigator

Responsible to:

Care Navigator Manager

Responsible for:

N/A

Job Purpose:

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

1.

Making appointments

2.

Taking requests for prescriptions from housebound patients

3.

Giving out results

4.

Ambulance transport bookings for on the day service

5.

Home visit requests

6.

Deal with general enquiries and complaints

7.

Contacting other providers

Duties

8.

Register new patients and temporary residents, when required

9.

Greet and direct patients and visitors

10.

Making appointments

11.

Handing out prescriptions

12.

Ensure outstanding queries are explained and handed over to next shift, as necessary

13.

Respond to needs of doctors and nurses during surgery

14.

Collect payments from patients for non-NHS services

15.

Deal with general enquiries and complaints

Filing

16.

Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)

Prescriptions

17.

Dealing with requests for repeat prescriptions

18.

Raising prescriptions as per Practice protocols

19.

Dealing with queries relating to prescriptions

General

20.

Input and extract information from Practice computer system

21.

Observe health and safety guidelines at all times

22.

General housekeeping ( keeping reception and waiting areas tidy)

23.

Any other reasonable duties as necessary

24.

Observe Confidentiality policy and guidelines at all times

25.

Opening up / locking up of practice premises and maintaining security in accordance with practice protocols

26.

Have an overview of admin tasks (eg. cytology admin, recalls)

Person Specification

Qualifications

Essential

Good standard of general education

Desirable

GCSE Mathematics C or above GCSE English C or above AMSPAR Receptionist certificate NVQII in Customer Care

Knowledge

Desirable

Knowledge of SystmOne

Experience

Essential

Experience of working with the general public

Desirable

Experience of reception work Experience of working within General Practice

Skills

Essential

Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills

Behaviours

Essential

Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality

Knowledge

Desirable

Knowledge of SystmOne
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