Care Navigator

6 months ago

Nottingham, United Kingdom Derby Road Health Centre Full time

**Note - Applications will not be considered if the Indeed assessments are not completed.**

**JOB TITLE**:Care Navigator

**REPORTS TO**:Practice Manager / Assistant Practice Manager

**SUPERVISORY RESPONSIBILITIES**:None

**JOB PURPOSE**:
Guiding patients to the most appropriate care, either internally or signposting to external service providers.To contribute to a smooth and efficient reception area, providing a caring and effective service to patients and doctors ensuring that all practice needs are catered for.

**KEY DUTIES**:

- Receiving requests for appointments by telephone, or in person, for Doctors, Nurses and Health Care Assistants and entering into computerised appointment system, System One.
- Accepting new patients, checking details of registration, e.g., present address, previous address, previous doctor, date of birth, number in household etc and offering new patient health checks and practice leaflet.
- Registering patients on the clinical system (permanent and temporary resident)
- Dealing with queries and enquiries that patients present with at the reception desk, or by telephone e.g., results, change of personal details, requests to speak to a doctor or nurse.
- Taking requests for repeat prescriptions in writing or online i.e. ordering and issuing of signed prescriptions and dealing with queries.
- Giving patients where appropriate their test results via the telephone or face to face.
- Dealing with form completion requested by patients including receiving payment fees i.e., Passport, BUPA, Travel Vaccinations and Medicals.
- Preparing doctors and nurses computer appointment lists for each surgery or clinic.
- Entering and collating patient’s files for home visits as per the computer visit log.
- Scanning reports and correspondence from various sources to the appropriate doctor and into the patient’s notes.
- Issuing patient’s passwords for access to on-line systems.
- Contacting patients by telephone to ensure their computer details are updated and recorded correctly.
- Summarising patient’s notes.
- Ensure that the safety and security of the building is adhered to at all times.
- Any other duties requested by doctors or appropriate manager to meet the business need.

**Main responsibilities of role**:

- Provision of high-quality service to patients, internal and external colleagues
- Seeking ways of improving efficiency and productively
- Respecting and abiding confidentiality
- Be proactive and take ownership of all aspects of Safety, Health, Environment and Quality

**Key skill requirements**:

- The ability to work within a team environment with minimum supervision
- Organisation skills with the ability to prioritise individual workload and meet tight deadlines
- Oral communications and interpersonal skills with the ability to take a confident and diplomatic approach with patients and colleagues internal and external
- Be sensitive to patients’ requirements/needs is critical to ensure good relations
- Innovative with a focus on quality improvement
- Have the desire to help, service and meet the needs of the patients
- Proactively seek to find out additional information
- Have positive attitude and be enthusiastic
- Be able to tackle problem in a logical way, considering all relevant information and take responsibility for solving problems and seeing it throughout
- Have a working knowledge of excellent customer service
- The ability to work effectively under pressure
- A working knowledge of PC based computer systems and the ability to adapt quality to changes to these systems

**Behaviours**:

- Seeking opportunity to develop
- Drive for excellent performance
- Displays initiative
- Adaptable to change
- Teamwork
- Diversity and inclusion

**Any additional information**

DRHC are committed to Equal Opportunities

PERSON SPECIFICATION - MEDICAL RECEPTIONIST/ADMINISTRATOR

**Qualifications**:

- Educated to GCSE standard or equivalent 4-9 / A-C.
- GCSE Maths and English C or above or equivalent.
- Diploma in Health Service Reception
- Committed to life-long learning and self-development

Experience
- Previous reception work, including dealing with the general public.
- IT Literate.
- General office procedures.
- Demonstrate ability to manage own workload and meet deadlines.
- Demonstrate ability to use own initiative.
- Able to deal with people efficiently in sometimes a stressful or aggressive situation.
- Previous GP reception and / or administration experience.
- Evidence of good organisational skills.
- Clinical system experience, particularly SystmOne.
- Previous experience of scanning & coding

Communication Skills
- The ability to communicate effectively in a variety of situations.
- Evidence of successfully communicating with people at all levels.
- Effective listening skills
- An clear understanding of confidentiality and GDPR / Data Protection.
- Previous experience of working within an NHS / Health Care environment.
- Working knowledge of medical terminology

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