Care Navigator

2 weeks ago


Nottingham, United Kingdom Radford Medical Practice Full time

Radford Medical Practice is a well-established, 2 sited, inner city Practice. We currently have around 23000 patients. We have a large student population based at the Nottingham Trent University and a smaller diverse population at our Radford site.

We require a highly motived Care Navigator/Reception Supervisor to join our experienced and dedicated Care Navigator team.

**Principal Duties and Responsibilities**:
To support and motivate a busy Care Navigator (reception) team to help solve challenges, achieve targets and communicate updates.

To support the Lead Care Navigators.

To maintain a high level of customer service.

To have an excellent level of communication and attention to detail.

To signpost patients to appropriate services in a professional and efficient way.

**Essential**

GCSE grade A to C (or equivalent) in English and Maths.

Recent supervisor experience of at least 1 year.

Excellent keyboard and computer skills.

Excellent communication skills.

Excellent customer service experience including handling difficult conversations.

Experience of administration duties.

To be flexible, trustworthy and punctual.

**Desirable**
- Previous experience working in General Practice
- Experience of dealing with patients
- Experience of working with a clinical system such as EMIS or SystemOne

Expected start date approx: July 2023

**Previous applicants need not apply**

**Job Type**: Permanent

**Salary**: £11.50-£12.00 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Nottingham, NG7 3GW: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Describe a time when you disagreed with the opinion of a colleague and how you handled the situation.
- What do you think are the essential qualities of a good supervisor?

**Experience**:

- Supervising: 1 year (required)

Work Location: In person

Application deadline: 14/06/2023


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