Customer Service Officer
2 months ago
New opportunity in Nottingham for a customer service agent.
We are looking for people with experience over the phones and working in call centres, to assist the growth with our new client
**Salary + Bonus**
**Salary**_**:_£22,700
**Bonus**:
- **Bonus - £1500 annual bonus**.
- Based on your performance over the year
**Working Hours**_**:_
- **Monday to Friday - 40 hours per week**:
- Between 8am and 6pm
**Location**:Nottingham City Centre
**Role**:
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment.
- Should be comfortable navigating multiple windows and tabs on a desktop computer.
- Must be able to work in a team environment, communicate with other agents and promote a positive work ethic.
- Should be customer centric and be focused on delivering excellence.
- Must be comfortable navigating/ learning multiple computer systems.
- Should possess effective problem-solving skills and can deliver timely resolution.
- Complete shift duties, follow procedures to ensure completion, pass to next shift, as necessary.
- Should be open to working in rotational shifts.
- Meet targets like Quality, CSAT, AHT, Compliance, Attendance & Adherence.
- Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
Pay: £22,700.00-£24,200.00 per year
**Benefits**:
- Referral programme
- Work from home
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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