Customer Service Officer

2 months ago


Nottingham, United Kingdom Uniting People Full time

New opportunity in Nottingham for a customer service agent.

We are looking for people with experience over the phones and working in call centres, to assist the growth with our new client

**Salary + Bonus**

**Salary**_**:_£22,700

**Bonus**:

- **Bonus - £1500 annual bonus**.
- Based on your performance over the year

**Working Hours**_**:_
- **Monday to Friday - 40 hours per week**:

- Between 8am and 6pm

**Location**:Nottingham City Centre

**Role**:

- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment.
- Should be comfortable navigating multiple windows and tabs on a desktop computer.
- Must be able to work in a team environment, communicate with other agents and promote a positive work ethic.
- Should be customer centric and be focused on delivering excellence.
- Must be comfortable navigating/ learning multiple computer systems.
- Should possess effective problem-solving skills and can deliver timely resolution.
- Complete shift duties, follow procedures to ensure completion, pass to next shift, as necessary.
- Should be open to working in rotational shifts.
- Meet targets like Quality, CSAT, AHT, Compliance, Attendance & Adherence.
- Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.

Pay: £22,700.00-£24,200.00 per year

**Benefits**:

- Referral programme
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



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