Gp Receptionist/care Navigator

2 weeks ago


Nottingham, United Kingdom Westdale Lane Surgery Full time

Westdale Lane Surgery is a friendly GP Practice based in Gedling, Nottingham. We are supportive, collaborative and professional.

Part Time 25.5 hours per week working Monday to Friday (on a rota bases 8.00am - 6.30pm **mix of mornings & Afternoons**) )

NHS Pension Scheme

We are a friendly, busy GP training Practice who are looking for an enthusiastic, hardworking and sociable team-player to join our dedicated team.

You will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.
You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

**KEY DUTIES**:

- Receiving requests for appointments by telephone, or in person, for Doctors, Nurses and Health Care Assistants and entering into computerised appointment system, System One.
- Accepting new patients, checking details of registration, e.g., present address, previous address, previous doctor, date of birth, number in household etc and offering new patient health checks and practice leaflet.
- Registering patients on the clinical system (permanent and temporary resident)
- Dealing with queries and enquiries that patients present with at the reception desk, or by telephone e.g., results, change of personal details, requests to speak to a doctor or nurse.
- Taking requests for repeat prescriptions in writing or online i.e. ordering and issuing of signed prescriptions and dealing with queries.
- Giving patients where appropriate their test results via the telephone or face to face.
- Dealing with form completion requested by patients including receiving payment fees i.e., Passport, BUPA, Travel Vaccinations and Medicals.
- Scanning reports and correspondence from various sources to the appropriate doctor and into the patient’s notes.
- Issuing patient’s passwords for access to on-line systems.
- Contacting patients by telephone to ensure their computer details are updated and recorded correctly.

**Key skill requirements**:

- The ability to work within a team environment with minimum supervision
- Organisational skills with the ability to prioritise individual workload and meet tight deadlines
- Excellent communication and interpersonal skills with the ability to take a confident and diplomatic approach with patients and colleagues internal and external
- Sensitivity to patients’ requirements/needs is critical to ensure good relations
- Have the desire to help, service and meet the needs of the patients
- Proactively seek to find out additional information
- Have a positive attitude and be enthusiastic
- Be able to tackle problems in a logical way, considering all relevant information and take responsibility for solving problems and seeing it through.
- Have a working knowledge of excellent customer service
- The ability to work effectively under pressure

**Job Types**: Part-time, Permanent
Part-time hours: 20-25 per week

**Salary**: From £10.90 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Application deadline: 30/06/2023
Reference ID: WDL 1


  • Care Navigator

    1 month ago


    Nottingham, United Kingdom PartnersHealth Full time

    Job summary Positions: Care Navigator Village Health Group (VHG) is a large multi-site GP Practice in Rushcliffe,South Nottinghamshire. The 4 sites are located at Keyworth, East Leake,Ruddington & Sutton Bonington. There is an excitingopportunity to join the VHG group as it goes through a period of change and restructureand a chance to enjoy a...

  • Gp Receptionist

    1 week ago


    Nottingham, United Kingdom EJ Connect Limited Full time

    EJ Connect are a specialist Recruitment Agency, providing Permanent and Temporary staffing solutions to GP Surgeries for all clerical positions. Our Mission is to connect great organisations with even greater people. **Medical Receptionist** - **Part Time**: - **Monday - Friday**: - **Permanent**: - **SystmOne** **The role of the Medical Receptionist...

  • Gp Receptionist

    1 week ago


    Nottingham, United Kingdom Primary Integrated Community Services Ltd Full time

    **ABOUT THE ROLE** An exciting opportunity has become available for a part-time receptionist to join Hama Medical Centre as maternity cover for 12 months. We are looking to recruit a motivated, enthusiastic individual to join the team. You should be able to deliver a friendly but efficient service and create a warm and welcoming atmosphere for all patients...

  • Care Navigator

    2 weeks ago


    Nottingham, United Kingdom Derby Road Health Centre Full time

    **Note - Applications will not be considered if the Indeed assessments are not completed.** **JOB TITLE**:Care Navigator **REPORTS TO**:Practice Manager / Assistant Practice Manager **SUPERVISORY RESPONSIBILITIES**:None **JOB PURPOSE**: Guiding patients to the most appropriate care, either internally or signposting to external service providers.To...

  • Medical Receptionist

    2 weeks ago


    Nottingham, United Kingdom Nottingham City GP Alliance Full time

    We have an opportunity for an experienced Receptionist to join the practice team at Parliament Street Medical Centre on a part-time basis, working 33 hours per week. For this role we are seeking a motivated, enthusiastic and committed individual with a proven record of delivering exceptional customer service in a general practice environment. Accuracy and...


  • Nottingham, United Kingdom Selston Doctors Surgery Full time

    We are a GP Practice, situated in Selston Village Nottinghamshire. We cover more than 5000 registered patients and deliver a full range of modern medical services, through a highly skilled dedicated and professional team. Our aim is to provide excellent and high quality service that combines the personal care of a traditional family GP. **We are looking...

  • Gp Receptionist

    3 weeks ago


    Nottingham, United Kingdom Primary Integrated Community Services Ltd Full time

    **ABOUT THE ROLE** We are seeking a GP Practice Receptionist to join our busy reception team at Peacock GP Practice. If you have excellent communication skills, be confident in the use of IT, and preferably have experience in working within a General Practice environment (or similar), this role would be perfect for you. You will need to have the skills to...

  • Receptionist

    2 weeks ago


    Nottingham, United Kingdom Acorn House Care Home Full time

    **Are you a friendly, welcoming individual with experience in dealing with the general public? Do you have exceptional communication skills with people of all levels?** Acorn House is a newly renovated 64-bed care home situated in the centre of Nottingham, providing residential and specialist dementia care. The home is currently looking to find a...


  • Nottingham, Nottingham, United Kingdom Nottingham City GP Alliance Full time

    We have an opportunity for an experienced Receptionist to join the practice team at Parliament Street Medical Centre on a part-time basis, working 33 hours per week. For this role we are seeking a motivated, enthusiastic and committed individual with a proven record of delivering exceptional customer service in a general practice environment. Accuracy and...


  • Nottingham, United Kingdom Selston Doctors Surgery Full time

    We are a GP Practice, situated in Selston Village Nottinghamshire. We cover more than 5000 registered patients and deliver a full range of modern medical services, through a highly skilled dedicated and professional team. Our aim is to provide excellent and high quality service that combines the personal care of a traditional family GP. **We are looking...

  • Gp Receptionist

    1 week ago


    Nottingham, United Kingdom Melbourne Park Medical Centre Full time

    **Job Summary**: The receptionist is an important member of the Practice Team. The purpose of the job is to provide a point of contact for patients, and act as a focal point of communication between patients, doctors and other medical and non-medical staff. The ability to communicate confidently and effectively with patients, doctors, colleagues and other...

  • Care Navigator

    2 days ago


    Nottingham, Nottingham, United Kingdom Derby Road Health Centre Full time

    Note - Applications will not be considered if the Indeed assessments are not completed.JOB TITLE:Care NavigatorREPORTS TO:Practice Manager / Assistant Practice ManagerSUPERVISORY RESPONSIBILITIES:NoneJOB PURPOSE:Guiding patients to the most appropriate care, either internally or signposting to external service providers.To contribute to a smooth and...

  • Gp Receptionist

    2 days ago


    Nottingham, Nottingham, United Kingdom Melbourne Park Medical Centre Full time

    Job Summary: The receptionist is an important member of the Practice Team. The purpose of the job is to provide a point of contact for patients, and act as a focal point of communication between patients, doctors and other medical and non-medical staff. The ability to communicate confidently and effectively with patients, doctors, colleagues and other...

  • Gp Receptionist

    3 weeks ago


    Nottingham, United Kingdom Primary Integrated Community Services Ltd Full time

    An opportunity has arisen to join our busy reception team at Whyburn Medical Practice. We are seeking to recruit a dynamic receptionist who is able to provide first class customer service for our patients. Applicants should have excellent communication skills, be confident in the use of IT and preferably have experience in working within a General Practice...


  • Nottingham, United Kingdom Nottingham City GP Alliance Full time

    We have an opportunity for an experienced Receptionist to join the practice team at Bilborough Medical Centre on a part-time basis, working 20-25 hours per week. For this role we are seeking a motivated, enthusiastic and committed individual with a proven record of delivering exceptional customer service in a general practice environment. Accuracy and...

  • Weekend Receptionist

    2 months ago


    Nottingham, United Kingdom Acorn House Care Home Full time

    **Are you a friendly, welcoming individual with experience in dealing with the general public? Do you have exceptional communication skills with people of all levels?** Acorn House is a newly renovated 64-bed care home situated in the centre of Nottingham, providing residential and specialist dementia care. The home is currently looking to find a...


  • Nottingham, United Kingdom Acorn House Care Home Full time

    **Are you a friendly, welcoming individual with experience in dealing with the general public? Do you have exceptional communication skills with people of all levels?** Acorn House is a newly renovated 64-bed care home situated in the centre of Nottingham, providing residential and specialist dementia care. The home is currently looking to find a...

  • Care Navigator

    1 week ago


    Nottingham, United Kingdom PartnersHealth Full time

    **Care Navigator - Job Description Job Title**: Care Navigator Responsible to: Care Navigator Manager Responsible for: N/A Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities Telephone Duties 1. Making...

  • Care Navigator

    2 days ago


    Nottingham, Nottingham, United Kingdom Radford Medical Practice Full time

    Radford Medical Practice is a well-established, 2 sited, inner city Practice. We currently have around 23000 patients. We have a large student population based at the Nottingham Trent University and a smaller diverse population at our Radford site.We require a highly motived Care Navigator/Reception Supervisor to join our experienced and dedicated Care...

  • Care Navigator

    2 days ago


    Nottingham, Nottingham, United Kingdom PartnersHealth Full time

    Care Navigator - Job Description Job Title: Care Navigator Responsible to: Care Navigator Manager Responsible for: N/A Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities Telephone Duties 1. Making...