Care Navigator

6 days ago


Nottingham, Nottingham, United Kingdom Radford Medical Practice Full time
Radford Medical Practice is a well-established, 2 sited, inner city Practice. We currently have around 23000 patients.

We have a large student population based at the Nottingham Trent University and a smaller diverse population at our Radford site.

We require a highly motived Care Navigator/Reception Supervisor to join our experienced and dedicated Care Navigator team.

Principal Duties and Responsibilities:

To support and motivate a busy Care Navigator (reception) team to help solve challenges, achieve targets and communicate updates.

To support the Lead Care Navigators.

To maintain a high level of customer service.

To have an excellent level of communication and attention to detail.

To signpost patients to appropriate services in a professional and efficient way.

Essential
GCSE grade A to C (or equivalent) in English and Maths.

Recent supervisor experience of at least 1 year.

Excellent keyboard and computer skills.

Excellent communication skills.

Excellent customer service experience including handling difficult conversations.

Experience of administration duties.

To be flexible, trustworthy and punctual.

Desirable

  • Previous experience working in General Practice
  • Experience of dealing with patients
  • Experience of working with a clinical system such as EMIS or SystemOne

Expected start date approx:
July 2023

Previous applicants need not apply

Job Type:
Permanent

Salary:
£11.50-£12.00 per hour

Benefits:

  • Company pension

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Nottingham, NG7 3GW: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Describe a time when you disagreed with the opinion of a colleague and how you handled the situation.
  • What do you think are the essential qualities of a good supervisor?

Experience:

  • Supervising: 1 year (required)

Work Location:
In person

Application deadline: 14/06/2023
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