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Social Work Support Administrative Officer
3 months ago
Job summary
We are looking for an individual who can work as part of a team but is also able to work on their own. Willing to complete training on the systems that are used. You will work closely with the Admin Support team manager.
Main duties of the job
The role involves taking calls from a variety of people including ward staff, care homes and families of patients in hospital. Ensuring that all Excel logs are up to date and correct and making entries onto the Mosaic system which is a directory used by Kirklees Council. The Admin Team support the Social Work Team to facilitate safe and appropriate discharge from the Mid Yorkshire Teaching NHS Trust.
Previous applicants need not apply.
About us
We provide care and support to over a million people inWakefield and Kirklees in their homes, community settings and across ourthree hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront ofinnovation and research, and we invest in teaching and the development of ourworkforce.
We live by our values of caring, improving, being respectfuland maintaining high standards. We listen and learn because we aim to make MidYorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasmirrespective of age, disability, neurodivergence, sex, gender identity andgender expression, race or ethnicity, religion or belief, sexual orientation,or other personal circumstances including providing unpaid carers support tosomeone with a health and care need. As ethnic minority groups, members of theLGBTQ+ community, and people with a disability/neurodivergence are currentlyunder-represented across the organisation, we encourage applications frommembers of these groups. We have policies and procedures to ensure allapplicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuableguidance and feedback from those with lived experience.
We have a clear vision and you could be part of this Ifyou share our values and you want to make a difference to the lives of ourpatients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
Key Responsibilities
To ensure that the systems / databases are kept upto date in accordance with documented Kirklees Council and Dewsbury Hospitalhealth setting policies and procedures.Updating and collating all information from the database including theproduction of a management report.Liaison with Health and Kirklees Council professionals to ensure thesafe and appropriate discharge of patients. Responsible for tracking the progress andmonitoring of all Assessment notifications anddischarge notifications; printing off the system and ensuring accurate recordsare kept and responsible for passing onto the correct Social Worker in accordancewith the Care Act 2015. Reporting anydeviances to line management. To provide assistance upon request to thehospital social work team manager. Assist in the production of presentationmaterials using Microsoft software for the production of letters and casereports. The creation and subsequent production of themonthly Social Work Management report.Collect, collate and analyse complex information to produce monthlystatistics including data reports and budget clinics. The typing of highly sensitive case records,carer assessments, care management options, placement summary andcorrespondence using computerised word processing packages to support safedischarge from hospital within the priorities and timescales set by Kirklees Council. To attend a variety of highly confidential andsensitive meetings and arrange these meetings appropriately with a range ofmultidisciplinary staff groups from within the Social care setting and healthcare setting; ( safeguarding adult meetings, care planning meetings and avariety of other team meetings) to take detailed notes and subsequentpreparation of accurate minutes which can be used by other agencies such asWest Yorkshire Police, Her Majestys Coroner. To use Social Services computerised systems toinput patient information / assessment and care plan details in order tomaintain up-to-date accurate records and statistical information. This includes maintaining the integrity ofthe database by ensuring that documents are uploaded in a timely manner: - Scanning of Documents To create and upload documents onto CareDirector Kirklees Council systems. To input service packages onto Care Director KirkleesCouncil systems. To ensure that cases are closed appropriately bychecking and sorting information on the Care Director Kirklees Council system. To check that data on Care Director Kirklees Councilsystem is inputted by social workers accurately and complies with Kirklees Council,and Trust standards. In addition,responsible for data cleansing and data integrity of Care Director KirkleesCouncil system. Update Outlook calendar daily, bookappropriately, and edit as required. This function is utilised for bookingmeeting rooms within the health and social care setting. To provide an effective telephone service andinformation to the public, patients, and staff in other agencies to enablepeople to gain access to services which will identify / meet their needs. To speak to relatives over the telephonedaily. There may be occasions when thepost holder may have to speak to patients and their relatives in difficultcircumstances who may have terminal illnesses or request sensitiveinformation which may not be allowed to share. Person Specification
Experience
Essential
Previous word processing experience in office environment. Experience of dealing with people from varying backgrounds.
Desirable
Previous minute taking experience.
Skills and Abilities
Essential
Must be able to work methodically; demonstrating attention to detail. Ability to prioritise own workload. Excellent telephone manner, demonstrate excellent communication skills.
Desirable
Data Protection, Caldicott, Health Care Act 2015 knowledge.
Qualifications
Essential
Advanced typing / word processing qualification equivalent to RSA III. NVQ Level 3 in relevant subject Business Administration or Equivalent experience working in social care/health setting.
Desirable
A recognised IT qualification equivalent to ECDL. Good spoken and written English.