Administration Officer and Receptionist

3 weeks ago

Dewsbury, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time

Develop and maintain the ability to use and navigate a range of computer system simultaneously, including the Patient Administration Systems, Electronic Patient Record, Patient Call System and Order Comms System. Responsible for entering data into the Patient Administration System diligently ensuring outcomes and procedure codes support the Trust in accurately recording activity within the Outpatient setting. The post holder will be responsible, where required, for registering new patients and adding their referrals to Patient Administration System ensuring this is linked to the correct patient pathway alongside collating the required documentation. Book patient appointments using the Patient Episode Screen, ensuring appointments are made on the correct episode and with the correct consultation media selected.

Demonstrate good understanding and knowledge of National Targets and local process in support of the referral to treatment pathway, cancer and acute pathways, clinical procedure and outcome codes alongside clinic practices. To support patients overcoming barriers to communication e.g cultural, language, hearing impairments, physical or learning disabilities. Responsible for ascertaining the Overseas Status of each patient and recorded in the Patient Administration System, using a defined set of questions, delivering these to the patient in a professional and courteous manner. Where necessary escalate any concerns to the Overseas Team, thus aiding the Trust to redeem chargeable activities.

Respond professionally to patient enquiries in the waiting areas regarding length of wait for appointment. Also advise on social distancing measures in place, escalating as required to the appropriate member of staff. Develop knowledge of a wide range of specialties to enable accurate booking of appointments, on correct episodes and pathway in line with Trust guidelines and Standard Operating Procedures. The post holder will be required to work across sites on a rota basis and across different desk areas and covering different specialties.

The environment is fast paced therefore the post holder will be required to manage competing demands whilst multitasking and the possibility of multiple interruptions using appropriate and timely escalation to line manager for support and guidance. Ensure outcome forms, both received from the patient and in electronic version via a digital workflow are managed efficiently ensuring the patients outcome code and procedure coding marked by the clinician is logged accurately thus ensuring the patient receives the correct pathway of care. Using the Patient Episode Screen, ensure the correct patients episode and pathway is closed on the PAS system if required on the outcome of their discharge. Admitting and discharging patients from the waiting list on the PAS system, on completion of their treatment in the outpatient setting.

Communicate empathetically and professionally with patients in all scenarios particularly when dealing with issues of a sensitive nature or in a difficult situation. Follow the correct process for patients who fail to attend their appointment (DNA) based on the clinical validation to ensure the correct codes and due date are input to ensure patients follow their correct pathway. Also ensuring Clinicians are informed of consecutive DNA or cancellations. If capacity allows, and within specialty guidelines, ensure any further appointments are made for the patient prior to them leaving the department.

Where there is insufficient capacity ensure the escalation process to the specialty service is undertaken. Liaise with members of the multi-disciplinary team for issues including missing information on outcome forms and insufficient capacity to book as required appointment under 6 weeks following the escalation process as instructed. When undertaking any action or contact with a patient, ensure any specific requirements are undertaken including transport; interpreters, patient communication needs etc. Maintain patient confidentiality by ensuring all patient records are managed and stored safely.

When checking information on the PAS system, as the patient attends clinic, ensure any alerts are noted as to their personal specific requirements alerting clinicians to any relevant information ie safeguarding. Develop effective working relationships and communication with the multidisciplinary team, liaising where necessary regards the needs of the patient. Adhere to trust policy for GDPR and confidentiality at all times when handling sensitive and confidential information. Assist in the training of new colleagues, offering ongoing support.

Ensure smooth running of all processes related to patients attending outpatient clinics including preparing for the following days clinics. Ensure the reception areas are kept tidy and manageable at all times.

  • Receptionist, Telephonist, Administrator

    7 days ago

    Dewsbury, United Kingdom Jordans Solicitors Full time

    **JORDANS SOLICITORS** **RECEPTIONIST, TELEPHONIST, ADMINISTRATOR** **Dewsbury** The role of receptionist, telephonist, administrator offers a mixture of home and office working over three days, Wednesday to Friday. **Role responsibilities when working from home**: - Whilst working from home your sole task will be to answer and process our incoming...

  • Receptionist, Telephonist, Administrator

    7 days ago

    Dewsbury, United Kingdom Jordans Solicitors Full time

    **JORDANS SOLICITORS** **RECEPTIONIST, TELEPHONIST, ADMINISTRATOR** **Dewsbury** The role of receptionist, telephonist, administrator offers a mixture of home and office working over four days. **Role responsibilities when working from home**: - Whilst working from home your sole task will be to answer and process our incoming calls, taking accurate and...

  • Medical Receptionist/Administrator

    1 week ago

    Dewsbury, Kirklees, United Kingdom Parkview Surgery Full time

    Job Title: Receptionist/Administrator at Dr Mahmood and PartnersAn exciting opportunity is available to join the Reception Team at Dr Mahmood and Partners. We are seeking a motivated and enthusiastic receptionist/administrator to join our team.Previous experience in the NHS is advantageous but not required.Previous applicants need not reapply.Key...

  • Receptionist/administrator

    3 weeks ago

    Dewsbury, United Kingdom AMS Accountants Full time

    **About us** AMS Accountants is a small business in DEWSBURY. We are professional. Our work environment includes: - Modern office setting **What we are looking for**: We are an accounting firm in Dewsbury. We are looking for an administrative assistant/receptionist. This is a full-time and permanent role (9.30-5.30pm Monday to Friday) and we are looking...

  • Medical Receptionist/Administrator

    3 weeks ago

    Dewsbury, United Kingdom Parkview Surgery Full time

    Job summary An exciting opportunity has become available to join the Dr Mahmood and Partners Reception Team. We are looking to recruit a motivated, enthusiastic receptionist/administrator to join our team. We are looking for a receptionist/administrator to join our team as soon as possible. Previous NHS experience would be an advantage but not...

  • Receptionist/administrator/accounting Apprentice

    4 weeks ago

    Dewsbury, United Kingdom AMS Accountants Full time

    **About us** AMS Accountants is a small business in DEWSBURY. We are professional. Our work environment includes: - Modern office setting **What we are looking for**: We are an accounting firm in Dewsbury. We are looking for an administrative assistant/receptionist. This is a full-time and permanent role (9.30-5.30pm Monday to Friday) and we are looking...

  • Administration Officer and Receptionist

    2 months ago

    Dewsbury, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time

    Job summary As we approach the opening of the new Surgical Hub at Dewsbury, we are looking to expand the Access Booking and Choice team to help manage the increase in demand for these services. We are looking for two hard working, genuine and friendly individuals to join the team as Administrator / Receptionist working 30 hours per week. This is a...

  • Sales Office Administrator

    4 weeks ago

    Dewsbury, United Kingdom Blue Diamond Products Ltd (and Outdoor Revolution) Full time

    Job Title: Office Administrator Blue Diamond Products have an exciting opportunity for an Office Administrator to join us at our office based in Dewsbury. The Office Administrator assists with day-to-day administration. The successful Administrator will be motivated and have a can-do attitude. You will ideally have experience in a similar Admin role. You...

  • Medical Receptionist

    4 weeks ago

    Dewsbury, United Kingdom Healds Road Surgery Full time

    **JOB TITLE**: RECEPTIONIST/ADMINISTRATOR REPORTS TO: Management Team Job summary: The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare...

  • Administration Officer and Receptionist

    7 days ago

    Dewsbury, Kirklees, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time

    Develop and maintain the ability to use and navigate a range of computer system simultaneously, including the Patient Administration Systems, Electronic Patient Record, Patient Call System and Order Comms System. Responsible for entering data into the Patient Administration System diligently ensuring outcomes and procedure codes support the Trust in...

  • Part Time Administrator

    3 weeks ago

    Dewsbury, United Kingdom Questech Recruitment Ltd Full time

    Our client is a well-established and successful company in the Dewsbury area. They are looking for an Office Administrator to join their team on an ongoing temporary basis (to cover a worker that is on long term sick). This will be reviewed every 4 weeks, however it is expected that the role will go on for quite a long time. This is a Part Time role, to...

  • Office Administrator

    7 days ago

    Dewsbury, United Kingdom SKT Welfare Full time

    We have a vacancy for the role of Office Administrator supporting the CEO & Senior management. The successful individual will need to be suited to a fast-moving environment who can handle confidential information, turn tasks around quickly and efficiently and possess excellent administrative organisational skills. **Meet the Organisation: Who We Are and...

  • Roving Veterinary Receptionist

    3 weeks ago

    Dewsbury, United Kingdom Calder Vets Dewsbury Full time

    **Job Title**:Receptionist - Roving **Salary**:£11.56 per hour **Location**:Calder Vets - Dewsbury (Required to support across our branches as required) **Job Type**:Permanent, Full-time **Hours**:40 hours per week, Week 1: 7.30-16.30 Week 2: 11:00-20:00 and 1 in 4 Weekends. **We are currently looking for a skilled and enthusiastic Receptionist to...

  • Office Administrator

    2 weeks ago

    Dewsbury, United Kingdom Primo Play Ltd Full time

    **PRIMO PLAY LTD VACANCY** Primo Play Ltd, based in Dewsbury, is one of the leading manufacturers and distributors of sports goods to the education and leisure markets throughout the UK and Europe. We are currently recruiting for the following vacancy: **Office Administrator** We are looking for a highly efficient individual to come on board and work...

  • Office Administrator

    2 days ago

    Dewsbury, United Kingdom Enveco ltd Full time

    We are looking for an experienced Office administrator to work as part of a small team in a fast paced factory environment based in Batley Carr. You must be a team player with the ability to multi task, work well under pressure and using your own initiative. You must be computer literate with all Microsoft products, also knowledge of Sage would be...

  • Office Administrator

    7 days ago

    Dewsbury, Kirklees, United Kingdom Enveco ltd Full time

    We are looking for an experienced Office administrator to work as part of a small team in a fast paced factory environment based in Batley Carr. You must be a team player with the ability to multi task, work well under pressure and using your own initiative.You must be computer literate with all Microsoft products, also knowledge of Sage would be...

  • Veterinary Receptionist

    2 days ago

    Dewsbury, United Kingdom Calder Vets Dewsbury Full time

    **Job Title**:Veterinary Receptionist **Salary**: £11.56 per hour **Location**: Calder Vets, Dewsbury **Job Type**: Permanent, Part-time **Hours**:20 hours per week, 16:00 - 20:00 Monday to Friday **Calder Vets is offering an amazing opportunity to become a part of their Reception team!** If you are someone who thrives in a dynamic and...

  • Office Administrator

    2 days ago

    Dewsbury, United Kingdom Work Search Recruitment Full time

    We have a great opportunity for an experienced Office Administrator to join this manufacturing/distribution company based in Dewsbury. You will be required to assist with all aspects of day-to-day administration and customer service. You must be a great all-rounder who is highly motivated, organised, and has a can-do attitude. You will be used to working at...

  • Office Administrator and Support

    7 days ago

    Dewsbury, United Kingdom Shire Beds Ltd Full time

    Job Title: Office Administrator and Support **Job description** Our family-run company is built on a good, solid and very British principle; if a job’s worth doing it’s worth doing well. We believe in family, in community, in having one foot in the past and one striding for the future. **Responsibilities**: - Key point of contact for our external...

  • School Office Administrator

    2 weeks ago

    Dewsbury, United Kingdom Masterclass Education Full time

    I am currently looking to recruit an experienced office administrator with knowledge of attendance, for a lovely school located within the Ravensthorpe area of West Yorkshire! The school are looking for an administrator to start in September and are looking for someone on a full time basis. Term time only, for a 12 month contract. This is an immediate...