Workforce Planning Support Analyst

3 weeks ago


Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen to work in our Emergency Operations Centre (EOC), based at Ambulance Headquarters - Newcastle, as a Workforce Planning Support Analyst.

1 x Permanent

As a member of the Workforce Scheduling and Planning Team, the post holder will provide vital support to the Workforce Planning Analysts (Scheduling and Forecasting) to enable successful delivery of service across all work streams, this includes but is not limited to, 999, 111, Patient Transport Services and the Integrated Urgent Care Clinical Assessment Service.

The post holder will also be responsible for providing insights on actual performance vs forecast, working closely with colleagues within the workforce planning team, and using this analysis to build recommendations around future performance.

Your expertise across a multi-site, multi-skilled environment will be essential to support the Trust in delivering to stretching standards and targets all designed to ensure patient safety.

Main duties of the job

As a member of the Workforce Scheduling and Planning Team, the post holder will provide vital support to the Workforce Planning Analysts (Scheduling and Forecasting) to enable successful delivery of service across all work streams, this includes but is not limited to, 999, 111, Patient Transport Services and the Integrated Urgent Care Clinical Assessment Service.

The post holder will have a keen eye for detail and have the aptitude to remain focused for long periods of time to ensure data quality and to provide daily oversight of performance, and accurate data capture and reporting.

The Workforce Planning Support Analyst will be the first point of contact for scheduling queries that fall outside of the long-term scheduling remit, (> 6 weeks), and will assist the team in maintaining the working pattern flexibility across all work streams, the optimisation of resources, shrinkage management and delivery of service on a daily basis.

The role will bear responsibility for escalations in poor performance or business continuity situations and will maintain the daily action log for analysis when required.

The current rota pattern involved working until 1am and also some weekends.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Job description

Job responsibilities

For full duties and responsibilities of the role please refer to the attached job description and person specification.

Person Specification

Qualifications

Essential

GCSE (Grades A-C) or higher/equivalent in Maths and English or relevant knowledge of workforce management, specifically intraday management GCSE (Grades A-C) or higher/equivalent in ICT/Computing or demonstrable skills in Microsoft Excel gained through relevant experience.

Desirable

A-Level qualification in a relevant business discipline or significant relevant experience of data analysis. ECDL

Experience

Essential

Awareness of core concepts of contact centre planning including: Service level and intra-day management Knowledge or experience of statistical analysis.

Desirable

Experience of planning/Intraday Management within a contact centre environment Experience of analysis and reporting of contact centre performance.

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