Workforce Planning Support Analyst

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full time

Welcome to the team

We are thrilled to present you with a fantastic opportunity at our Newcastle-based company as a Workforce Planning Support Analyst in the Emergency Operations Centre (EOC)

Here's a glimpse of what you'll be diving into:

  • Work alongside the Workforce Scheduling and Planning Team to ensure seamless service delivery across various streams.
  • Provide essential support to the Workforce Planning Analysts to enhance service efficiency.
  • Analyze and offer insights on performance metrics to drive future improvements.

Main responsibilities on your radar:

  • Be the go-to person for scheduling queries and ensure data quality.
  • Maintain flexibility in working patterns to optimize resources.
  • Handle performance escalations and maintain daily action logs for analysis.

Join a vibrant community of 3,500 staff dedicated to serving over 2.6 million individuals across multiple locations

At our core, we prioritize patient safety and effective care delivery.

We celebrate diversity and inclusivity and encourage applications from all backgrounds

Qualifications and Experience Snapshot:

Essential:

  • GCSE qualification (Grades A-C) in Maths and English or solid knowledge of intraday management.
  • GCSE qualification (Grades A-C) in ICT/Computing or proficient in Microsoft Excel.

Desirable:

  • A-Level qualification in a relevant business discipline or substantial experience in data analysis.
  • Experience of planning and Intraday Management in a contact centre setup.

So if you're ready to dive into an engaging role that challenges your skills and offers a chance to make a real impact, this position is tailor-made for you Don't miss out on this incredible opportunity to grow with us



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