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Director of Services

2 months ago

Basildon UK, Essex, United Kingdom Acuity Associates Full time

Location: Basildon, Essex


Company: Acuity Associates is retained by a dynamic, privately-owned Technology business to find a visionary Services Director for a newly established role.


This is a vibrant and rapidly growing technology firm known for their collaborative, family-like culture. With an impressive 23% year-over-year growth since inception and a remarkably low staff turnover rate, they have seen many of their young talents rise to leadership positions.


Role Overview:

As the Services Director, you will report directly to the Managing Director, overseeing the delivery of all services and shaping the future service delivery strategy. This executive position offers a unique opportunity to influence day-to-day operations and long-term strategic direction, forming part of the Senior Leadership Team.


Key Responsibilities:

  • Lead and manage the overall service delivery strategy.
  • Ensure seamless communication and coordination across all departments.
  • Maintain control and make decisive, logical decisions under pressure.
  • Foster a culture of collaboration and innovation.


Why Join?

  • Industry Leadership: They have a strong heritage in delivering top-tier technology services across SME businesses in the South East, influencing key technology trends as part of the Partner Advisory Council for major vendors like Microsoft, HP, VMware, and Sophos, to name a few.
  • Incentives: Be rewarded with a substantial share of the EBIT percentage bonus upon reaching the five-year revenue target.
  • Culture: Enjoy ergonomically designed offices with ample break-out areas, monthly team events, and a supportive, collaborative environment.


Qualifications:

  • Proven experience in an executive role, managing cross-departmental stakeholders in areas such as infrastructure, telecoms, applications/SAGE, managed services, development, and service teams.
  • Exceptional communication and management skills, with the ability to maintain control and make sound decisions under pressure.
  • Demonstrated leadership experience in multi-disciplinary teams within a rapidly growing business.
  • Expertise in leading teams of technical experts and engineers, with a deep understanding of current and emerging technologies including on-premise infrastructure, data centers, storage, networking, virtualization, cloud, and security solutions.


Office Requirements:

  • This role requires a presence in the Basildon head office for three days a week.


Be a part of a company where your leadership will drive innovation and success. Apply today to shape the future of technology services.